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ServiceNow Component

ServiceNow

Create records and incidents within ServiceNow

Component key: servicenow

Description​

ServiceNow is platform that helps you manage digital workflows. The ServiceNow component gives you the ability to insert table records and incidents on the platform.

Connections​

OAuth 2.0 Authorization Code​

Basic Username/Password​

Data Sources​

Select Table​

Select a table from the list of tables in ServiceNow. Returns the sys_id of the selected table. | key: selectTable | type: picklist

Actions​

Create Incident​

Creates an Incident with the specified field names and values | key: createIncident

Create Table Record​

Creates a record in the specified table with the specified field names and values | key: createTableRecord

Create User​

Creates a User with the specified field names and values | key: createUser

Delete Attachment​

This method deletes the attachment with a specific sys_id value. | key: deleteAttachment

Output Example Payload​

{
  "data": ""
}

Delete Incident​

Delete an Incident | key: deleteIncident

Delete Table Record​

Delete a record for a given ID in the specified Table | key: deleteTableRecord

Delete User​

Deletes a User | key: deleteUser

Get Attachment​

Returns the metadata for the attachment file with a specific sys_id value. | key: getAttachment

Output Example Payload​

{
  "data": {
    "result": {
      "table_sys_id": "5054b6f8c0a800060056addcf551ecf8",
      "size_bytes": "462",
      "download_link": "https://instance.service-now.com/api/now/attachment/615ea769c0a80166001cf5f2367302f5/file",
      "sys_updated_on": "2009-05-21 04:12:21",
      "sys_id": "615ea769c0a80166001cf5f2367302f5",
      "image_height": "",
      "sys_created_on": "2009-05-21 04:12:21",
      "file_name": "blocks.swf",
      "sys_created_by": "glide.maint",
      "compressed": "true",
      "average_image_color": "",
      "sys_updated_by": "glide.maint",
      "sys_tags": "",
      "table_name": "content_block_programmatic",
      "image_width": "",
      "sys_mod_count": "0",
      "content_type": "application/x-shockwave-flash",
      "size_compressed": "485"
    }
  }
}

Get Attachment File​

Returns the binary file attachment with a specific sys_id value. | key: getAttachmentFile

Output Example Payload​

{
  "data": {
    "type": "Buffer",
    "data": [
      102,
      105,
      108,
      101,
      32,
      99,
      111,
      110,
      116,
      101,
      110,
      116,
      115
    ]
  }
}

Get Incident​

Gets an Incident by ID | key: getIncident

Get Knowledge Article​

Returns specific knowledge article content and its field values. | key: getKnowledgeArticle

Get Knowledge Article Attachment​

Returns a knowledge article attachment as a file. | key: getKnowledgeArticleAttachment

Get Table Record​

Get a record for a given ID in the specified Table | key: getTableRecord

Get User by Id​

Gets a User by their Id | key: getUser

Get User by Username​

Get a record for a given ID in the specified Table | key: getUserByUsername

List Attachments​

Returns the metadata for multiple attachments. | key: listAttachments

Output Example Payload​

{
  "data": {
    "result": [
      {
        "table_sys_id": "5054b6f8c0a800060056addcf551ecf8",
        "size_bytes": "462",
        "download_link": "https://instance.service-now.com/api/now/attachment/615ea769c0a80166001cf5f2367302f5/file",
        "sys_updated_on": "2009-05-21 04:12:21",
        "sys_id": "615ea769c0a80166001cf5f2367302f5",
        "image_height": "",
        "sys_created_on": "2009-05-21 04:12:21",
        "file_name": "blocks.swf",
        "sys_created_by": "glide.maint",
        "compressed": "true",
        "average_image_color": "",
        "sys_updated_by": "glide.maint",
        "sys_tags": "",
        "table_name": "content_block_programmatic",
        "image_width": "",
        "sys_mod_count": "0",
        "content_type": "application/x-shockwave-flash",
        "size_compressed": "485"
      }
    ]
  }
}

Returns a list of the most-viewed knowledge articles and featured knowledge articles. | key: listFeaturedKnowledgeArticles

List Incidents​

Gets a list of all Incidents | key: listIncidents

List Knowledge Articles​

Returns a list of knowledge base (KB) articles which can be searched and filtered using various parameters. | key: listKnowledgeArticles

List Most Viewed Knowledge Articles​

Returns a list of knowledge articles prioritized by most-viewed. | key: listMostViewedKnowledgeArticles

List Table Records​

Lists records in the specified table | key: listTableRecords

List Tables​

Retrieve a list of all tables | key: listTables

List Users​

Gets a list of all Users | key: listUsers

Multipart Upload Attachment​

Uploads a multipart file attachment. | key: multipartUploadAttachment

Output Example Payload​

{
  "data": {
    "result": {
      "table_sys_id": "d71f7935c0a8016700802b64c67c11c6",
      "size_bytes": "36597",
      "download_link": "https://instance.service-now.com/api/now/attachment/994adbc64f511200adf9f8e18110c796/file",
      "sys_updated_on": "2016-02-02 14:00:21",
      "sys_id": "994adbc64f511200adf9f8e18110c796",
      "image_height": "",
      "sys_created_on": "2016-02-02 14:00:21",
      "file_name": "banner-CS0001345_v1_1.jpeg",
      "sys_created_by": "admin",
      "compressed": "true",
      "average_image_color": "",
      "sys_updated_by": "admin",
      "sys_tags": "",
      "table_name": "incident",
      "image_width": "",
      "sys_mod_count": "0",
      "content_type": "image/jpeg",
      "size_compressed": "25130"
    }
  }
}

Raw Request​

Send raw HTTP request to ServiceNow | key: rawRequest

Update Incident​

Updates an Incident with the specified field names and values | key: updateIncident

Update Table Record​

Updates a record in the specified table with the specified field names and values | key: updateTableRecord

Update User​

Updates a User with the specified field names and values | key: updateUser

Upload Attachment​

Uploads a specified binary file as an attachment to a specified record. | key: uploadAttachment

Output Example Payload​

{
  "data": {
    "result": {
      "average_image_color": "String",
      "compressed": "String",
      "content_type": "String",
      "created_by_name": "String",
      "download_link": "String",
      "file_name": "String",
      "image_height": "String",
      "image_width": "String",
      "size_bytes": "String",
      "size_compressed": "String",
      "sys_created_by": "String",
      "sys_created_on": "String",
      "sys_id": "String",
      "sys_mod_count": "String",
      "sys_tags": "String",
      "sys_updated_by": "String",
      "sys_updated_on": "String",
      "table_name": "String",
      "table_sys_id": "String",
      "updated_by_name": "String"
    }
  }
}