Zendesk Component
Manage Tickets and users in Zendesk
Component key: zendeskDescription
Zendesk is a public company headquartered in San Francisco, California. It provides software-as-a-service products related to customer support, sales, and other customer communications. The Zendesk component allows you to manage Users and Tickets inside your Zendesk domain.
Zendesk webhooks
The Zendesk API supports two types of webhooks - one for when something has changed for a user or an organization, and one when something has changed on a support ticket.
Zendesk user and support webhooks
If you would like to be alerted when a change to a user or organization has occurred, create a new webhook using the Create Webhook action.
Select the events that will cause a the webhook to fire.
For example, selecting the zen:event-type:user.deleted
event will cause the webhook to fire whenever a user is deleted.
A full list of webhook event types are available in the Zendesk developer docs.
Zendesk ticket webhooks
If you would like to be alerted when a ticket has changed, first create a webhook using the Create Webhook action.
When selecting webhook events, choose conditional_ticket_events
(and only that value).
This will create a webhook, pointed at a Prismatic instance flow, that can be triggered conditionally.
Next, you need to create a trigger that will send data via the webhook you created. Fetch your webhook's id from the step where you created the webhook, and feed it into a Create Trigger action. The default conditional and webhook body values will cause the webhook to be triggered whenever a ticket is changed, and will send all data related to the ticket to the webhook. We recommend keeping the default values. You can change the conditions under which the trigger fires - see the Zendesk conditions reference for details.
Connections
Zendesk Connection
The Zendesk component authenticates requests with OAuth 2.0. To configure an application inside zendesk follow the directions in this guide Now, you will have to create a new Zendesk connection in Prismatic.
- For Client ID enter in the unique identifier of your app inside the Zendesk admin dashboard. For Client Secret enter the generated client secret you received from the Zendesk admin dashboard.
- For Scopes refer to the guide that was linked above. There is detailed information on picking the correct scope.
You can find your subdomain inside of your Zendesk URL: https://{YOUR SUBDOMAIN HERE}.zendesk.com/
Triggers
Webhook
Receive and validate webhook requests from Zendesk for webhooks you configure. | key: webhook
Data Sources
List Articles
A picklist of Articles | key: listArticlesDataSource | type: picklist
List Categories
A picklist of Categories | key: listCategoriesDataSource | type: picklist
List Sections
A picklist of Sections | key: listSectionsDataSource | type: picklist
List Tags
A picklist of Tags | key: listTagsDataSource | type: picklist
Actions
Associate Attachments in Bulk to Article
Associate attachments in bulk to one article at a time, with a maximum of 20 attachments per request. | key: associateAttachmentsInBulkToArticle
{
"data": null
}
Create Article
Create a new Article in the Help Center. | key: createArticle
{
"data": {
"article": {
"author_id": 3465,
"comments_disabled": true,
"content_tag_ids": [
"01GT23D51Y",
"01GT23FWWN"
],
"id": 37486578,
"locale": "en_us",
"permission_group_id": 123,
"position": 42,
"promoted": false,
"title": "Article title",
"user_segment_id": 12
}
}
}
Create Article Attachment
Creates an attachment for the specified article in the Help Center. | key: createArticleAttachment
{
"data": {
"article_attachment": {
"article_id": 23,
"content_type": "application/jpeg",
"content_url": "https://company.zendesk.com/hc/article_attachments/200109629/logo.jpg",
"file_name": "logo.jpg",
"id": 1428,
"inline": true,
"size": 1428
}
}
}
Create Article Subscription
Create a subscription to an article in the Help Center. | key: createArticleSubscription
{
"data": {
"subscription": {
"content_id": 8748733,
"id": 35467,
"locale": "en",
"user_id": 888887
}
}
}
Create Category
Create a category in the Help Center. | key: createCategory
{
"data": {
"category": {
"description": "This category contains a collection of Super Hero tricks",
"id": 37486578,
"locale": "en-us",
"name": "Super Hero Tricks"
}
}
}
Create Post
Create a new post in the Help Center. | key: createPost
{
"data": {
"post": {
"author_id": 888887,
"content_tag_ids": [
6776,
4545
],
"featured": true,
"id": 35467,
"title": "Post title"
}
}
}
Create Post Subscription
Create a Post subscription in the Help Center. | key: createPostSubscription
{
"data": {
"subscription": {
"content_id": 8748733,
"id": 35467,
"locale": "en",
"user_id": 888887
}
}
}
Create Section
Create a category in the Help Center. | key: createSection
{
"data": {
"section": {
"description": "This section contains articles on flight instruments",
"id": 3457836,
"locale": "en-us",
"name": "Avionics",
"position": 2
}
}
}
Create Section Subscription
Create a Section subscription in the Help Center. | key: createSectionSubscription
{
"data": {
"subscription": {
"content_id": 8748733,
"id": 35467,
"locale": "en",
"user_id": 888887
}
}
}
Create Ticket
Create a new ticket | key: createTicket
Create Topic
Create a new topic in the Help Center. | key: createTopic
{
"data": {
"topic": {
"name": "How to make fish stew",
"id": 37486578,
"description": "A guide to making the perfect fish stew"
}
}
}
Create Topic Subscription
Create a new Topic subscription In The Help Center. | key: createTopicSubscription
{
"data": {
"subscription": {
"content_id": 8748733,
"id": 35467,
"locale": "en",
"user_id": 888887
}
}
}
Create User
Create a new user | key: createUser
Create Webhook
Create a webhook in Zendesk to notify you of changes to your users, organization, or tickets | key: createWebhook
{
"data": {
"webhook": {
"id": "01GK8E6BKWMJZD2T8Y5AXJQMG5",
"name": "Test from Prismatic",
"status": "active",
"subscriptions": [
"conditional_ticket_events"
],
"created_at": "2022-12-02T03:31:00Z",
"created_by": "7272236579355",
"endpoint": "https://hooks.prismatic.io/trigger/EXAMPLE",
"http_method": "POST",
"request_format": "json"
}
}
}
Create Webhook Trigger
Create a trigger to cause a webhook to fire | key: createWebhookTrigger
{
"data": {
"trigger": {
"url": "https://example.zendesk.com/api/v2/triggers/10849292971419.json",
"id": 10849292971419,
"title": "Trigger for 01GK8E6BKWMJZD2TEXAMPLE",
"active": true,
"updated_at": "2022-12-02T03:36:44Z",
"created_at": "2022-12-02T03:36:44Z",
"default": false,
"actions": [
{
"field": "notification_webhook",
"value": [
"01GK8E6BKWMJZD2TEXAMPLE",
"{\"current_user\": \"{{current_user.details}}\"}"
]
}
],
"conditions": {
"all": [],
"any": [
{
"field": "status",
"operator": "changed",
"value": null
},
{
"field": "status",
"operator": "not_changed",
"value": null
}
]
},
"description": null,
"position": 10,
"raw_title": "01GK8E6BKWMJZD2TEXAMPLE",
"category_id": "4558610559259"
}
}
}
Delete Article Attachment
Deletes an existing article attachment. | key: deleteArticleAttachment
{
"data": null
}
Delete Article Subscription
Delete a subscription to an article in the Help Center. | key: deleteArticleSubscription
{
"data": null
}
Delete Category
Delete a category in the Help Center. | key: deleteCategory
{
"data": null
}
Delete Instance Webhooks
Delete all webhooks pointed at this instance | key: deleteInstanceWebhooks
Delete Post
Delete a post in the Help Center. | key: deletePost
{
"data": null
}
Delete Post Subscription
Delete a Post subscription in the Help Center. | key: deletePostSubscription
{
"data": null
}
Delete Section
Delete a section in the Help Center. (warning: deleting a section also deletes all its articles). | key: deleteSection
{
"data": null
}
Delete Section Subscription
Delete a Section subscription in the Help Center. | key: deleteSectionSubscription
{
"data": null
}
Delete Ticket
Delete the information and metadata of a ticket by Id | key: deleteTicket
Delete Topic
Delete a topic from the Help Center. | key: deleteTopic
{
"data": null
}
Delete Topic Subscription
Delete a Topic subscription in the Help Center. | key: deleteTopicSubscription
{
"data": null
}
Delete User
Delete the information and metadata of a user by Id | key: deleteUser
Delete Webhook
Delete a webhook by ID | key: deleteWebhook
Get Article
Shows the properties of the specified article in the Help Center. | key: showArticle
{
"data": {
"article": {
"id": 28523513715859,
"url": "https://sampleSubdomain.zendesk.com/api/v2/help_center/en-us/articles/28523513715859.json",
"html_url": "https://sampleSubdomain.zendesk.com/hc/en-us/articles/28523513715859-Prismatic-Testing",
"author_id": 28226296456851,
"comments_disabled": false,
"draft": true,
"promoted": false,
"position": 0,
"vote_sum": 0,
"vote_count": 0,
"section_id": 28523491991699,
"created_at": "2024-04-17T17:18:10Z",
"updated_at": "2024-04-17T17:18:10Z",
"name": "Prismatic Testing",
"title": "Prismatic Testing",
"source_locale": "en-us",
"locale": "en-us",
"outdated": false,
"outdated_locales": [],
"edited_at": "2024-04-17T17:18:10Z",
"user_segment_id": 28523370353171,
"permission_group_id": 28523398501139,
"content_tag_ids": [],
"label_names": [],
"body": "<p>testing knowledge base</p>"
}
}
}
Get Article Attachment
Shows the properties of the specified attachment on an Article located in the Help Center. | key: getArticleAttachment
{
"data": {
"article_attachment": {
"article_id": 23,
"content_type": "application/jpeg",
"content_url": "https://company.zendesk.com/hc/article_attachments/200109629/logo.jpg",
"file_name": "logo.jpg",
"id": 1428,
"inline": true,
"size": 1428
}
}
}
Get Article Subscription
Get an Article Subscription in the Help Center. | key: getArticleSubscription
{
"data": {
"subscription": {
"content_id": 8748733,
"id": 35467,
"locale": "en",
"user_id": 888887
}
}
}
Get Category
Get a category in the Help Center. | key: getCategory
{
"data": {
"category": {
"description": "This category contains a collection of Super Hero tricks",
"id": 37486578,
"locale": "en-us",
"name": "Super Hero Tricks"
}
}
}
Get Post
Retrieve a post from the Help Center. | key: getPost
{
"data": {
"post": {
"author_id": 888887,
"content_tag_ids": [
6776,
4545
],
"featured": true,
"id": 35467,
"title": "Post title"
}
}
}
Get Post Subscription
Get a Post subscription in the Help Center. | key: getPostSubscription
{
"data": {
"subscription": {
"content_id": 8748733,
"id": 35467,
"locale": "en",
"user_id": 888887
}
}
}
Get Section
Retrieve a section in the Help Center. | key: getSection
{
"data": {
"section": {
"description": "This section contains articles on flight instruments",
"id": 3457836,
"locale": "en-us",
"name": "Avionics",
"position": 2
}
}
}
Get Section Subscription
Get a Section subscription in the Help Center. | key: getSectionSubscription
{
"data": {
"subscription": {
"content_id": 8748733,
"id": 35467,
"locale": "en",
"user_id": 888887
}
}
}
Get Ticket By External ID
Get a ticket by external ID | key: getByExternalId
Get Topic
Retrieve a topic from the Help Center. | key: getTopic
{
"data": {
"topic": {
"name": "How to make fish stew",
"id": 37486578,
"description": "A guide to making the perfect fish stew"
}
}
}
Get Topic Subscription
Get a Topic subscription in the Help Center. | key: getTopicSubscription
{
"data": {
"subscription": {
"content_id": 8748733,
"id": 35467,
"locale": "en",
"user_id": 888887
}
}
}
List Article Attachments
Lists all the article's attachments in the Help Center. | key: listArticleAttachments
{
"data": {
"meta": {
"has_more": true,
"after_cursor": "xxx",
"before_cursor": "yyy"
},
"links": {
"next": "https://example.zendesk.com/api/v2/tickets.json?page[size]=100&page[after]=xxx",
"prev": "https://example.zendesk.com/api/v2/tickets.json?page[size]=100&page[before]=yyy"
},
"article_attachments": [
{
"article_id": 23,
"content_type": "application/jpeg",
"content_url": "https://company.zendesk.com/hc/article_attachments/200109629/logo.jpg",
"file_name": "logo.jpg",
"id": 1428,
"inline": true,
"size": 1428
}
]
}
}
List Article Subscriptions
List all subscriptions for an article in the Help Center. | key: listArticleSubscriptions
{
"data": {
"meta": {
"has_more": true,
"after_cursor": "xxx",
"before_cursor": "yyy"
},
"links": {
"next": "https://example.zendesk.com/api/v2/tickets.json?page[size]=100&page[after]=xxx",
"prev": "https://example.zendesk.com/api/v2/tickets.json?page[size]=100&page[before]=yyy"
},
"subscriptions": [
{
"content_id": 8748733,
"id": 35467,
"locale": "en",
"user_id": 888887
}
]
}
}
List Articles
Retrieve a list of all articles in the Help Center. | key: listArticles
{
"data": {
"meta": {
"has_more": true,
"after_cursor": "xxx",
"before_cursor": "yyy"
},
"links": {
"next": "https://example.zendesk.com/api/v2/tickets.json?page[size]=100&page[after]=xxx",
"prev": "https://example.zendesk.com/api/v2/tickets.json?page[size]=100&page[before]=yyy"
},
"articles": [
{
"id": 28523513715859,
"url": "https://sampleSubdomain.zendesk.com/api/v2/help_center/en-us/articles/28523513715859.json",
"html_url": "https://sampleSubdomain.zendesk.com/hc/en-us/articles/28523513715859-Prismatic-Testing",
"author_id": 28226296456851,
"comments_disabled": false,
"draft": true,
"promoted": false,
"position": 0,
"vote_sum": 0,
"vote_count": 0,
"section_id": 28523491991699,
"created_at": "2024-04-17T17:18:10Z",
"updated_at": "2024-04-17T17:18:10Z",
"name": "Prismatic Testing",
"title": "Prismatic Testing",
"source_locale": "en-us",
"locale": "en-us",
"outdated": false,
"outdated_locales": [],
"edited_at": "2024-04-17T17:18:10Z",
"user_segment_id": 28523370353171,
"permission_group_id": 28523398501139,
"content_tag_ids": [],
"label_names": [],
"body": "<p>testing knowledge base</p>"
}
]
}
}
List Categories
List all categories in the Help Center. | key: listCategories
{
"data": {
"meta": {
"has_more": true,
"after_cursor": "xxx",
"before_cursor": "yyy"
},
"links": {
"next": "https://example.zendesk.com/api/v2/tickets.json?page[size]=100&page[after]=xxx",
"prev": "https://example.zendesk.com/api/v2/tickets.json?page[size]=100&page[before]=yyy"
},
"categories": [
{
"description": "This category contains a collection of Super Hero tricks",
"id": 37486578,
"locale": "en-us",
"name": "Super Hero Tricks"
},
{
"description": "All the cool tricks!",
"id": 354675463,
"locale": "en-us",
"name": "Tips & Tricks"
}
]
}
}
List Post Subscriptions
List all Post subscriptions in the Help Center. | key: listPostSubscriptions
{
"data": {
"meta": {
"has_more": true,
"after_cursor": "xxx",
"before_cursor": "yyy"
},
"links": {
"next": "https://example.zendesk.com/api/v2/tickets.json?page[size]=100&page[after]=xxx",
"prev": "https://example.zendesk.com/api/v2/tickets.json?page[size]=100&page[before]=yyy"
},
"subscriptions": [
{
"content_id": 8748733,
"id": 35467,
"locale": "en",
"user_id": 888887
}
]
}
}
List Posts
List all posts in the Help Center. | key: listPosts
{
"data": {
"meta": {
"has_more": true,
"after_cursor": "xxx",
"before_cursor": "yyy"
},
"links": {
"next": "https://example.zendesk.com/api/v2/tickets.json?page[size]=100&page[after]=xxx",
"prev": "https://example.zendesk.com/api/v2/tickets.json?page[size]=100&page[before]=yyy"
},
"posts": [
{
"id": 35467,
"title": "How do I open the safe"
}
]
}
}
List Section Subscriptions
List all Section subscriptions in the Help Center. | key: listSectionSubscriptions
{
"data": {
"meta": {
"has_more": true,
"after_cursor": "xxx",
"before_cursor": "yyy"
},
"links": {
"next": "https://example.zendesk.com/api/v2/tickets.json?page[size]=100&page[after]=xxx",
"prev": "https://example.zendesk.com/api/v2/tickets.json?page[size]=100&page[before]=yyy"
},
"subscriptions": [
{
"content_id": 8748733,
"id": 35467,
"locale": "en",
"user_id": 888887
}
]
}
}
List Sections
Lists all the sections in the Help Center or in a specific category. | key: listSections
{
"data": {
"meta": {
"has_more": true,
"after_cursor": "xxx",
"before_cursor": "yyy"
},
"links": {
"next": "https://example.zendesk.com/api/v2/tickets.json?page[size]=100&page[after]=xxx",
"prev": "https://example.zendesk.com/api/v2/tickets.json?page[size]=100&page[before]=yyy"
},
"sections": [
{
"category_id": 888887,
"description": "This section contains articles on flight instruments",
"id": 35467,
"locale": "en-us",
"name": "Avionics"
},
{
"category_id": 887285,
"description": "This section contains weather resources for pilots",
"id": 36169,
"locale": "en-us",
"name": "Weather"
}
]
}
}
List Tickets
List all Tickets | key: listTickets
{
"data": [
{
"assignee_id": 235323,
"collaborator_ids": [
35334,
234
],
"created_at": "2009-07-20T22:55:29Z",
"custom_fields": [
{
"id": 27642,
"value": "745"
},
{
"id": 27648,
"value": "yes"
}
],
"custom_status_id": 123,
"description": "The fire is very colorful.",
"due_at": null,
"external_id": "ahg35h3jh",
"follower_ids": [
35334,
234
],
"from_messaging_channel": false,
"group_id": 98738,
"has_incidents": false,
"id": 35436,
"organization_id": 509974,
"priority": "high",
"problem_id": 9873764,
"raw_subject": "{{dc.printer_on_fire}}",
"recipient": "support@company.com",
"requester_id": 20978392,
"satisfaction_rating": {
"comment": "Great support!",
"id": 1234,
"score": "good"
},
"sharing_agreement_ids": [
84432
],
"status": "open",
"subject": "Help, my printer is on fire!",
"submitter_id": 76872,
"tags": [
"enterprise",
"other_tag"
],
"type": "incident",
"updated_at": "2011-05-05T10:38:52Z",
"url": "https://company.zendesk.com/api/v2/tickets/35436.json",
"via": {
"channel": "web"
}
}
]
}
List Tickets Assigned To User
List all of the tickets that have been assigned to a particular user | key: listTicketsToUser
{
"data": [
{
"assignee_id": 235323,
"collaborator_ids": [
35334,
234
],
"created_at": "2009-07-20T22:55:29Z",
"custom_fields": [
{
"id": 27642,
"value": "745"
},
{
"id": 27648,
"value": "yes"
}
],
"custom_status_id": 123,
"description": "The fire is very colorful.",
"due_at": null,
"external_id": "ahg35h3jh",
"follower_ids": [
35334,
234
],
"from_messaging_channel": false,
"group_id": 98738,
"has_incidents": false,
"id": 35436,
"organization_id": 509974,
"priority": "high",
"problem_id": 9873764,
"raw_subject": "{{dc.printer_on_fire}}",
"recipient": "support@company.com",
"requester_id": 20978392,
"satisfaction_rating": {
"comment": "Great support!",
"id": 1234,
"score": "good"
},
"sharing_agreement_ids": [
84432
],
"status": "open",
"subject": "Help, my printer is on fire!",
"submitter_id": 76872,
"tags": [
"enterprise",
"other_tag"
],
"type": "incident",
"updated_at": "2011-05-05T10:38:52Z",
"url": "https://company.zendesk.com/api/v2/tickets/35436.json",
"via": {
"channel": "web"
}
}
]
}
List Tickets Requested By User
List all of the tickets that a particular user has requested | key: listTicketsByUser
{
"data": [
{
"assignee_id": 235323,
"collaborator_ids": [
35334,
234
],
"created_at": "2009-07-20T22:55:29Z",
"custom_fields": [
{
"id": 27642,
"value": "745"
},
{
"id": 27648,
"value": "yes"
}
],
"custom_status_id": 123,
"description": "The fire is very colorful.",
"due_at": null,
"external_id": "ahg35h3jh",
"follower_ids": [
35334,
234
],
"from_messaging_channel": false,
"group_id": 98738,
"has_incidents": false,
"id": 35436,
"organization_id": 509974,
"priority": "high",
"problem_id": 9873764,
"raw_subject": "{{dc.printer_on_fire}}",
"recipient": "support@company.com",
"requester_id": 20978392,
"satisfaction_rating": {
"comment": "Great support!",
"id": 1234,
"score": "good"
},
"sharing_agreement_ids": [
84432
],
"status": "open",
"subject": "Help, my printer is on fire!",
"submitter_id": 76872,
"tags": [
"enterprise",
"other_tag"
],
"type": "incident",
"updated_at": "2011-05-05T10:38:52Z",
"url": "https://company.zendesk.com/api/v2/tickets/35436.json",
"via": {
"channel": "web"
}
}
]
}
List Topic Subscriptions
List all Topic subscriptions in the Help Center. | key: listTopicSubscriptions
{
"data": {
"meta": {
"has_more": true,
"after_cursor": "xxx",
"before_cursor": "yyy"
},
"links": {
"next": "https://example.zendesk.com/api/v2/tickets.json?page[size]=100&page[after]=xxx",
"prev": "https://example.zendesk.com/api/v2/tickets.json?page[size]=100&page[before]=yyy"
},
"subscriptions": [
{
"content_id": 8748733,
"id": 35467,
"locale": "en",
"user_id": 888887
}
]
}
}
List Topics
Retrieve a list of topics from the Help Center. | key: listTopics
{
"data": {
"meta": {
"has_more": true,
"after_cursor": "xxx",
"before_cursor": "yyy"
},
"links": {
"next": "https://example.zendesk.com/api/v2/tickets.json?page[size]=100&page[after]=xxx",
"prev": "https://example.zendesk.com/api/v2/tickets.json?page[size]=100&page[before]=yyy"
},
"topics": [
{
"html_url": "https://{subdomain}.zendesk.com/hc/en-us/community/topics/10-Using-Help-Center-Tips-Tricks",
"id": 10,
"name": "Using Help Center - Tips & Tricks",
"url": "https://{subdomain}.zendesk.com/api/v2/community/topics/10.json"
},
{
"html_url": "https://{subdomain}.zendesk.com/hc/en-us/community/topics/11-Using-Help-Center-Getting-Started-Guide",
"id": 11,
"name": "Using Help Center - Getting Started Guide",
"url": "https://{subdomain}.zendesk.com/api/v2/community/topics/11.json"
}
]
}
}
List Triggers
List workflow triggers | key: listTriggers
List Users
List all Users | key: listUsers
{
"data": [
{
"id": 223443,
"name": "Johnny Agent"
},
{
"id": 8678530,
"name": "James A. Rosen"
}
]
}
List Webhooks
List webhooks configured in Zendesk | key: listWebhooks
Raw Request
Send raw HTTP request to Zendesk | key: rawRequest
The Raw Request action allows you to interact with API endpoints that are not covered by other actions.
For example, if you want to list groups, which as an endpoint of /api/v2/groups
, you can enter /groups
as the endpoint and select the GET verb.
Search Articles
Search for articles in the Help Center. | key: searchArticles
Search Posts
Search posts in the Help Center. | key: searchPosts
Search Users
Returns an array of users who meet the search criteria. | key: searchUsers
{
"data": {
"users": [
{
"id": 35436,
"name": "Robert Jones",
"notes": "sigil issue"
},
{
"id": 9873843,
"name": "Terry Gilliam"
}
]
}
}
Show Ticket
Get the information and metadata of a ticket by Id | key: showTicket
Show User
Get the information and metadata of a user by Id | key: showUser
Unified Search
Search for knowledge base articles, community posts, and external records in the Help Center. | key: unifiedSearch
Update Article
Update an existing Article's Metadata in the Help Center. | key: updateArticle
{
"data": {
"article": {
"author_id": 3465,
"comments_disabled": true,
"content_tag_ids": [
"01GT23D51Y",
"01GT23FWWN"
],
"id": 37486578,
"locale": "en_us",
"permission_group_id": 123,
"position": 42,
"promoted": false,
"title": "Article title",
"user_segment_id": 12
}
}
}
Update Category
Update a category in the Help Center. | key: updateCategory
{
"data": {
"category": {
"description": "This category contains a collection of Super Hero tricks",
"id": 37486578,
"locale": "en-us",
"name": "Super Hero Tricks"
}
}
}
Update Post
Update a post in the Help Center. | key: updatePost
{
"data": {
"post": {
"author_id": 888887,
"content_tag_ids": [
6776,
4545
],
"featured": true,
"id": 35467,
"title": "Post title"
}
}
}
Update Section
Update section in the Help Center. | key: updateSection
{
"data": {
"section": {
"description": "This section contains articles on flight instruments",
"id": 3457836,
"locale": "en-us",
"name": "Avionics",
"position": 2
}
}
}
Update Ticket
Update the information and metadata of a ticket by Id | key: updateTicket
Update Topic
Update a topic in the Help Center. | key: updateTopic
{
"data": {
"topic": {
"name": "How to make fish stew",
"id": 37486578,
"description": "A guide to making the perfect fish stew"
}
}
}
Update User
Update the information and metadata of a user by Id | key: updateUser
Updating a user's 'User Role' from a end-user to administrator may cause a failed execution. For more information refer to the user permissions guide in the Zendesk docs.