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Zendesk Connector

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Description​

Zendesk is a company headquartered in San Francisco, California. It provides software-as-a-service products related to customer support, sales, and other customer communications. The Zendesk component allows managing Users and Tickets inside a Zendesk domain.

API Documentation​

This component was built using the Zendesk API Reference.

Zendesk webhooks​

The Zendesk API supports two types of webhooks - one for when something has changed for a user or an organization, and one when something has changed on a support ticket.

Zendesk user and support webhooks​

To be alerted when a change to a user or organization has occurred, create a new webhook using the Create Webhook action. Select the events that will cause the webhook to fire. For example, selecting the zen:event-type:user.deleted event will cause the webhook to fire whenever a user is deleted. A full list of webhook event types are available in the Zendesk developer docs.

Zendesk ticket webhooks​

To be alerted when a ticket has changed, first create a webhook using the Create Webhook action. When selecting webhook events, choose conditional_ticket_events (and only that value). This will create a webhook, pointed at an integration flow, that can be triggered conditionally.

Next, a trigger must be created that will send data via the webhook just created. Fetch the webhook's id from the step where the webhook was created, and feed it into a Create Webhook Trigger action. The default conditional and webhook body values will cause the webhook to be triggered whenever a ticket is changed, and will send all data related to the ticket to the webhook. Keeping the default values is recommended. The conditions under which the trigger fires can be changed - see the Zendesk conditions reference for details.

Connections​

API Token​

key: apiToken

To use the API Token connection for Zendesk, provide the following parameters:

Configure the Connection​

  • For Username enter the email of the Zendesk account.
  • For API Token enter the generated API Token under Admin Center (https://YOUR-DOMAIN-HERE.zendesk.com/admin/home) -> App and Registrations -> Zendesk API -> Token access.
  • For Zendesk Sub Domain enter the Zendesk sub domain. The subdomain can be found inside of the Zendesk URL: https://YOUR-DOMAIN-HERE.zendesk.com/
InputNotesExample
API Token

The API token generated in Zendesk.

your-api-token
Zendesk Domainhttps://{{#zendeskDomain}}.zendesk.com
Username

The Zendesk username. This is the email address used to sign in to Zendesk.

john.doe@example.com
Zendesk Sub Domain

The Zendesk sub domain. For example, if the Zendesk URL is https://acme-inc.zendesk.com, the sub domain is acme-inc.

acme-inc

OAuth 2.0 (Deprecated)​

key: oauth2

The Zendesk component authenticates requests with OAuth 2.0. This connection (OAuth 2.0 (Deprecated)) is retained for backward compatibility; new connections should use OAuth 2.0 (oauth2DynamicInputs).

Setup Steps​

To configure an application inside Zendesk follow the directions in this guide. Then, create a new Zendesk connection.

Configure the Connection​

  • For Client ID enter the unique identifier of the app inside the Zendesk admin dashboard.
  • For Client Secret enter the generated client secret received from the Zendesk admin dashboard.
  • For Redirect URL/Callback URL in the Zendesk app settings, enter https://oauth2.prismatic.io/callback.
  • For Authorize URL enter https://YOUR-ZENDESK-DOMAIN.zendesk.com/oauth/authorizations/new, replacing the placeholder with the Zendesk sub domain.
  • For Token URL enter https://YOUR-ZENDESK-DOMAIN.zendesk.com/oauth/tokens, replacing the placeholder with the Zendesk sub domain.
  • For Scopes refer to the guide linked above. It contains detailed information on picking the correct scope.

The sub domain used in both URLs above can be found inside the Zendesk URL: https://YOUR-ZENDESK-DOMAIN.zendesk.com/

InputNotesExample
Authorize URL

The OAuth 2.0 Authorization URL for Zendesk.

https://acme-inc.zendesk.com/oauth/authorizations/new
Client ID

The Client ID of the OAuth application registered in Zendesk.

Client Secret

The Client Secret of the OAuth application registered in Zendesk.

Scopes

A space-delimited set of one or more scopes to get the user's permission to access.

read write
Token URL

The OAuth 2.0 Token URL for Zendesk.

https://acme-inc.zendesk.com/oauth/tokens

OAuth 2.0​

key: oauth2DynamicInputs

The Zendesk component authenticates requests with OAuth 2.0.

Setup Steps​

To configure an application inside Zendesk follow the directions in this guide. Then, create a new Zendesk connection.

Configure the Connection​

  • For Zendesk Sub Domain enter the Zendesk sub domain (e.g. if the Zendesk URL is https://acme-inc.zendesk.com, then the sub domain is acme-inc).
  • For Client ID enter the unique identifier of the app inside the Zendesk admin dashboard.
  • For Client Secret enter the generated client secret received from the Zendesk admin dashboard.
  • For Redirect URL/Callback URL in the Zendesk app settings, enter https://oauth2.prismatic.io/callback.
  • For Scopes refer to the guide linked above. It contains detailed information on picking the correct scope.
InputNotesExample
Authorize URL

The OAuth 2.0 Authorization URL for Zendesk.

https://{{#domain}}.zendesk.com/oauth/authorizations/new
Client ID

The Client ID of the OAuth application registered in Zendesk.

Client Secret

The Client Secret of the OAuth application registered in Zendesk.

Zendesk Sub Domain

The Zendesk sub domain. For example, if the Zendesk URL is https://acme-inc.zendesk.com, the sub domain is acme-inc.

acme-inc
Scopes

A space-delimited set of one or more scopes to get the user's permission to access.

read write
Token URL

The OAuth 2.0 Token URL for Zendesk.

https://{{#domain}}.zendesk.com/oauth/tokens

Triggers​

New and Updated Tickets​

Retrieves existing and ongoing tickets from Zendesk. Load history once, check for changes on a schedule, or both. | key: pollChangesTrigger

InputNotesExample
Connection

The Zendesk connection to use.

Look-back Date

The date the initial sync starts from, in YYYY-MM-DD format. Cannot be a future date. Leave empty to start from the first recurrence with no backfill. When set, the initial sync seeds each ticket created or updated on or after this date once, ignoring the visibility filters.

2026-01-01
Show New Records

When true, newly created tickets are included in the trigger output.

true
Show Updated Records

When true, tickets updated since the last poll are included in the trigger output.

true

The New and Updated Tickets polling trigger checks Zendesk on a configured schedule for tickets that were created or modified since the last poll. Unlike webhook-based triggers, polling does not require webhook subscription management and works reliably for low-frequency monitoring scenarios.

The trigger uses Zendesk's Incremental Tickets Export endpoint with cursor-based pagination. This guarantees that no tickets are missed between runs and avoids re-processing old data, because Zendesk returns a stable cursor that points to the exact position in the ticket change stream.

How It Works​

On each scheduled execution, the trigger:

  1. Reads lastPolledAt and afterCursor from the polling state. With no stored cursor and no Look-back Date, start_time is set to 60 seconds before the current time, because Zendesk requires start_time to be at least one minute in the past.
  2. Calls the Zendesk Incremental Tickets Export endpoint, resuming from the persisted afterCursor when available, or using start_time otherwise. It reads up to ten pages per recurrence with batching off, or one page per round with batching enabled, and stops earlier if the stream ends. Stopping at the limit is not an error: the cursor it stops on is a complete resume point. With batching off the remaining pages arrive on later recurrences; with batching on the platform re-invokes the trigger from that cursor until the stream ends, within the same recurrence.
  3. Partitions the collected tickets into created and updated buckets by comparing each ticket's created_at against the lastPolledAt cutoff. Tickets whose created_at is after the cutoff land in created; every other ticket the export returns lands in updated, because the export returns a ticket only when it has changed.
  4. Persists the new afterCursor on every recurrence. It advances lastPolledAt only once the stream ends, because that value is the cutoff step 3 compares against, and moving it while pages are still outstanding would place it ahead of tickets that have not been delivered yet. It then sets it to one minute before the recurrence started, because Zendesk withholds the most recent minute of changes until a later read.
  5. Emits the partitioned results filtered by the Show New Records and Show Updated Records toggles.

Initial sync

An initial sync seeds a complete starting state, so inputs that narrow the change feed would leave gaps in it and are ignored for its duration, while inputs that shape how tickets are fetched still apply. Set a Look-back Date to start one: it begins on the first recurrence, seeds each ticket created or modified on or after that date exactly once, and ignores Show New Records and Show Updated Records.

The window has no fixed upper bound, so a ticket modified while the sync is still draining is swept into the sync rather than left for the incremental recurrences. The trigger's position is Zendesk's own export cursor and advances page by page; when the stream ends, the trigger commits its created/updated cutoff, and every later recurrence resumes the export cursor from where the sync stopped and classifies against that cutoff, so nothing is lost. No field in the payload marks the handoff. With batching off the sync drains up to ten pages per scheduled recurrence and a large history therefore spans several of them; with batching on the platform drives the rounds and the sync drains inside one poll cycle.

The Connection applies throughout. The sync is not affected by any page-size input, because the trigger has none: its page size is fixed by the component.

Batching

Batching is enabled per flow on this trigger: each changed record is dispatched as its own execution, or grouped by the configured batch size. Batch size and batch concurrency can both be overridden per instance. Raising concurrency increases the request volume sent to Zendesk.

To turn it on, select the flow's trigger, open the Flow control tab, and switch on Enable Batching. Under Batch Size, keep Trigger default or choose Custom batch size. Batch Concurrency is optional; leave it blank for no batch-level limit.

With batching off, a downstream step reads the arrays at body.data.created and body.data.updated. With batching on those fields do not exist: each execution receives one ticket, or an array of them at a batch size above one, as { "changeType": "created" | "updated", "record": { ... } }. Any step reading the older shape must be updated before batching is enabled. Because batching is enabled per flow, the change is scoped to that flow and leaves other flows using this trigger untouched.

Returned Data​

With batching off, the trigger emits a payload with two arrays, created and updated, each containing ticket resources from the Zendesk Incremental Tickets Export endpoint.

Example Payload
{
  "data": {
    "created": [
      {
        "id": 35437,
        "subject": "New ticket received",
        "status": "new",
        "priority": "normal",
        "created_at": "2026-05-20T14:00:00Z",
        "updated_at": "2026-05-20T14:00:00Z",
        "requester_id": 114092137191
      }
    ],
    "updated": [
      {
        "id": 35436,
        "subject": "Re: Billing question",
        "status": "open",
        "priority": "high",
        "created_at": "2009-07-20T22:55:29Z",
        "updated_at": "2026-05-20T15:00:00Z",
        "requester_id": 114092137191
      }
    ]
  }
}

With batching on, each execution receives one tagged item instead, or an array of them when the batch size is above one.

Example Batched Item
{
  "changeType": "created",
  "record": {
    "id": 35437,
    "subject": "New ticket received",
    "status": "new",
    "priority": "normal",
    "created_at": "2026-05-20T14:00:00Z",
    "updated_at": "2026-05-20T14:00:00Z",
    "requester_id": 114092137191
  }
}

Fields shown are representative. The full response object includes additional properties.

Example Payload for New and Updated Tickets⤓
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Webhook​

Receive and validate webhook requests from Zendesk for manually configured webhook subscriptions. | key: webhook

InputNotesExample
Connection

The Zendesk connection to use.

Example Payload for Webhook⤓
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Data Sources​

Select Article Subscription​

Select a subscription for an article in the Zendesk Help Center. | key: selectArticleSubscription | type: picklist

InputNotesExample
Article ID

The unique identifier for the article.

123123213
Connection

The Zendesk connection to use.

Example Payload for Select Article Subscription⤓
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Select Articles​

Select an article from the Zendesk Help Center. | key: listArticlesDataSource | type: picklist

InputNotesExample
Locale

The locale code for the resource.

en-us
Connection

The Zendesk connection to use.

Example Payload for Select Articles⤓
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Select Categories​

Select a category from the Zendesk Help Center. | key: listCategoriesDataSource | type: picklist

InputNotesExample
Locale

The locale code for the resource.

en-us
Connection

The Zendesk connection to use.

Example Payload for Select Categories⤓
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Select Management Permission Groups​

Select a management permission group from the Zendesk Help Center. | key: listPermissionGroupsDataSource | type: picklist

InputNotesExample
Connection

The Zendesk connection to use.

Example Payload for Select Management Permission Groups⤓
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Select Post​

Select a post from the Zendesk Help Center. | key: selectPost | type: picklist

InputNotesExample
Connection

The Zendesk connection to use.

Example Payload for Select Post⤓
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Select Post Subscription​

Select a subscription for a post in the Zendesk Help Center. | key: selectPostSubscription | type: picklist

InputNotesExample
Post ID

The unique identifier for the post.

12
Connection

The Zendesk connection to use.

Example Payload for Select Post Subscription⤓
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Select Section Subscription​

Select a subscription for a section in the Zendesk Help Center. | key: selectSectionSubscription | type: picklist

InputNotesExample
Section ID

The unique identifier for the section.

123123213
Connection

The Zendesk connection to use.

Example Payload for Select Section Subscription⤓
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Select Sections​

Select a section from the Zendesk Help Center. | key: listSectionsDataSource | type: picklist

InputNotesExample
Locale

The locale code for the resource.

en-us
Connection

The Zendesk connection to use.

Example Payload for Select Sections⤓
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Select Tags​

Select a tag from the Zendesk account. | key: listTagsDataSource | type: picklist

InputNotesExample
Connection

The Zendesk connection to use.

Example Payload for Select Tags⤓
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Select Ticket​

Select a ticket from the Zendesk account. | key: selectTicket | type: picklist

InputNotesExample
Connection

The Zendesk connection to use.

Example Payload for Select Ticket⤓
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Select Topic​

Select a topic from the Zendesk Help Center. | key: selectTopic | type: picklist

InputNotesExample
Connection

The Zendesk connection to use.

Example Payload for Select Topic⤓
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Select Topic Subscription​

Select a subscription for a topic in the Zendesk Help Center. | key: selectTopicSubscription | type: picklist

InputNotesExample
Topic ID

The unique identifier for the topic.

12
Connection

The Zendesk connection to use.

Example Payload for Select Topic Subscription⤓
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Select User​

Select a user from the Zendesk account. | key: selectUser | type: picklist

InputNotesExample
Connection

The Zendesk connection to use.

Example Payload for Select User⤓
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Select User Segments​

Select a user segment from the Zendesk Help Center. | key: listUserSegmentsDataSource | type: picklist

InputNotesExample
Connection

The Zendesk connection to use.

Example Payload for Select User Segments⤓
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Actions​

Associate Attachments to Article​

Associate attachments in bulk to a single article, with a maximum of 20 attachments per request. | key: associateAttachmentsInBulkToArticle

InputNotesExample
Article ID

The unique identifier for the article.

123123213
Attachment IDs

The list of attachment IDs to attach to the object.

Locale

The locale code for the resource.

en-us
Connection

The Zendesk connection to use.

Example Payload for Associate Attachments to Article⤓
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Create Article​

Create a new article in the Help Center. | key: createArticle

InputNotesExample
Body

The main content of the article.

Example Body
Title

The headline displayed for the article.

Example Title
Draft

When true, the article is saved as a draft instead of published.

false
Locale

The locale code for the resource.

en-us
Notify Subscribers

When false, suppresses the article creation email to subscribers. Useful when creating many articles at once.

false
Permission Group ID

The unique identifier for the permission group.

15
Section ID

The unique identifier for the section.

123123213
User Segment ID

The unique identifier for the user segment.

15
Connection

The Zendesk connection to use.

Example Payload for Create Article⤓
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Create Article Attachment​

Create an attachment for an article in the Help Center. | key: createArticleAttachment

InputNotesExample
Article ID

The unique identifier for the article.

123123213
File

The File Attachment to upload.

File Name

The display name to use for the uploaded file.

file.jpg
Inline

When true, the attachment is rendered inline within the content.

false
Locale

The Help Center locale used to populate the article picker. Defaults to 'en-us'.

en-us
Connection

The Zendesk connection to use.

Example Payload for Create Article Attachment⤓
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Create Article Subscription​

Create a subscription to an article in the Help Center. | key: createArticleSubscription

InputNotesExample
Article ID

The unique identifier for the article.

123123213
Locale

The locale of the article. If not provided, the default locale is used.

User ID

The ID of the user to subscribe to the article. If none provided, the API assumes the current user.

488042375842
Connection

The Zendesk connection to use.

Example Payload for Create Article Subscription⤓
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Create Category​

Create a category in the Help Center. | key: createCategory

InputNotesExample
Category Description

The descriptive text shown below the category title.

Example Description
Category Name

The display name of the category.

Example Category
Locale

The locale code for the resource.

en-us
Position

The position of the category to be created.

42
Connection

The Zendesk connection to use.

Example Payload for Create Category⤓
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Create Post​

Create a new post in the Help Center. | key: createPost

InputNotesExample
Content Tag IDs

The list of content tag IDs to attach to the object.

Featured

When true, the post is featured prominently in the community.

false
Pinned

When true, the post is pinned to the top of its topic.

false
Notify Subscribers

When false, suppresses the article creation email to subscribers. Useful when creating many articles at once.

false
Details

The main body content of the post.

Status

The current workflow state of the post.

Title

The headline displayed for the post.

Example Title
Topic ID

The ID of the topic to create the post in.

12
Connection

The Zendesk connection to use.

Example Payload for Create Post⤓
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Create Post Subscription​

Create a post subscription in the Help Center. | key: createPostSubscription

InputNotesExample
Post ID

The unique identifier for the post.

12
User ID

The ID of the user to subscribe to the post. If none provided, the API assumes the current user.

488042375842
Connection

The Zendesk connection to use.

Example Payload for Create Post Subscription⤓
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Create Section​

Create a section in the Help Center. | key: createSection

InputNotesExample
Category ID

The unique identifier for the category.

12
Locale

The locale code for the resource.

en-us
Position

The position of the section.

42
Section Description

The descriptive text shown below the section title.

Example Description
Section Name

The display name of the section.

Example Section
Connection

The Zendesk connection to use.

Example Payload for Create Section⤓
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Create Section Subscription​

Create a section subscription in the Help Center. | key: createSectionSubscription

InputNotesExample
Include Comments

When true, the subscription also includes notifications for comments.

false
Locale

The locale of the section. If not provided, the default locale is used.

Section ID

The unique identifier for the section.

123123213
User ID

The ID of the user to subscribe to the section. If none provided, the API assumes the current user.

488042375842
Connection

The Zendesk connection to use.

Example Payload for Create Section Subscription⤓
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Create Ticket​

Create a new ticket. | key: createTicket

InputNotesExample
Assignee ID

The unique identifier for the user assigned to the ticket.

403598029853443232
Classification

Priority, status, and type of the record.

External ID

The identifier for the ticket from an external system.

Followers

The list of user IDs to add as followers on the ticket.

488042375842
Recipient Email

The email address of the ticket recipient.

Jane.Doe@example.com
Requester Email

The email address of the person requesting the ticket.

John.Doe@example-email.com
Requester Name

The full name of the person requesting the ticket.

John Doe
Requester Organization ID

The unique identifier for the organization the requester belongs to.

488042375842
Tags

The list of tags to attach to the resource.

Engineering
Ticket Comment Body

The plain text description used as the initial comment on the ticket, attributed to the assignee.

This is an example Comment.
Ticket Comment HTML Body

The HTML-formatted description used as the initial comment on the ticket, attributed to the assignee.

<p>This is an example Comment.</p>
Ticket Subject

The summary line shown at the top of the ticket.

This is an example ticket subject.
Connection

The Zendesk connection to use.

Example Payload for Create Ticket⤓
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Create Topic​

Create a new topic in the Help Center. | key: createTopic

InputNotesExample
Topic Description

The descriptive text shown below the topic title.

Example Description
Topic Name

The display name of the topic.

Example Topic
Connection

The Zendesk connection to use.

Example Payload for Create Topic⤓
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Create Topic Subscription​

Create a new topic subscription in the Help Center. | key: createTopicSubscription

InputNotesExample
Include Comments

When true, the subscription also includes notifications for comments.

false
Topic ID

The unique identifier for the topic.

12
User ID

The ID of the user to subscribe to the topic. If none provided, the API assumes the current user.

488042375842
Connection

The Zendesk connection to use.

Example Payload for Create Topic Subscription⤓
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Create User​

Create a new user. | key: createUser

InputNotesExample
Account Settings

Role, moderator permission, and verification state for the record.

External ID

A unique identifier from another system. The API treats the ID as case sensitive — for example, "ian1" and "Ian1" are different users.

Organization ID

The unique identifier for the organization.

Profile Details

Alias, notes, and other descriptive attributes for the record.

Email Address

The email address for the user. Must be unique within the Zendesk domain.

someone@example.com
Name

The full name of the user.

John Doe
Phone Number

The phone number associated with the user.

15554008989
Connection

The Zendesk connection to use.

Example Payload for Create User⤓
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Create Webhook​

Create a webhook in Zendesk to receive notifications of changes to users, organizations, or tickets. | key: createWebhook

InputNotesExample
Allow Duplicates?

When true, a webhook is created even if one with the same name already exists.

false
Callback URL

The URL of the endpoint that receives the webhook payload.

Events

The list of events that trigger the webhook to fire.

Webhook Name

A unique name used to identify the webhook in the Zendesk admin UI.

Connection

The Zendesk connection to use.

Example Payload for Create Webhook⤓
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Create Webhook Trigger​

Create a Zendesk trigger that fires a webhook. | key: createWebhookTrigger

InputNotesExample
Allow Duplicates?

Allow a duplicate trigger with the same title to be created?

false
Trigger Conditions

The conditions under which this trigger will fire. Leave the default to fire under any change.

{
  "all": [],
  "any": [
    {
      "field": "status",
      "operator": "changed"
    },
    {
      "field": "status",
      "operator": "not_changed"
    }
  ]
}
Connection

The Zendesk connection to use.

Webhook Message Body

The body to send to the webhook. See Zendesk Support documentation for placeholder references.

{
  "current_user": {
    "details": "{{current_user.details}}",
    "email": "{{current_user.email}}",
    "external_id": "{{current_user.external_id}}",
    "first_name": "{{current_user.first_name}}",
    "language": "{{current_user.language}}",
    "name": "{{current_user.name}}",
    "notes": "{{current_user.notes}}",
    "organization.details": "{{current_user.organization.details}}",
    "organization.name": "{{current_user.organization.name}}",
    "organization.notes": "{{current_user.organization.notes}}",
    "phone": "{{current_user.phone}}",
    "tags": "{{current_user.tags}}"
  },
  "ticket": {
    "account": "{{ticket.account}}",
    "assignee": {
      "first_name": "{{ticket.assignee.first_name}}",
      "last_name": "{{ticket.assignee.last_name}}",
      "name": "{{ticket.assignee.name}}"
    },
    "brand": {
      "name": "{{ticket.brand.name}}"
    },
    "cc_names": "{{ticket.cc_names}}",
    "ccs": "{{ticket.ccs}}",
    "comments_formatted": "{{ticket.comments_formatted}}",
    "description": "{{ticket.description}}",
    "due_date": "{{ticket.due_date}}",
    "email_cc_names": "{{ticket.email_cc_names}}",
    "email_ccs": "{{ticket.email_ccs}}",
    "external_id": "{{ticket.external_id}}",
    "follower_names": "{{ticket.follower_names}}",
    "follower_reply_type_message": "{{ticket.follower_reply_type_message}}",
    "followers": "{{ticket.followers}}",
    "group": {
      "name": "{{ticket.group.name}}"
    },
    "id": "{{ticket.id}}",
    "in_business_hours": "{{ticket.in_business_hours}}",
    "latest_comment_formatted": "{{ticket.latest_comment_formatted}}",
    "latest_public_comment_formatted": "{{ticket.latest_public_comment_formatted}}",
    "link": "{{ticket.link}}",
    "organization": {
      "external_id": "{{ticket.organization.external_id}}",
      "name": "{{ticket.organization.name}}"
    },
    "priority": "{{ticket.priority}}",
    "public_comments_formatted": "{{ticket.public_comments_formatted}}",
    "requester": {
      "email": "{{ticket.requester.email}}",
      "external_id": "{{ticket.requester.external_id}}",
      "first_name": "{{ticket.requester.first_name}}",
      "language": "{{ticket.requester.language}}",
      "last_name": "{{ticket.requester.last_name}}",
      "name": "{{ticket.requester.name}}",
      "phone": "{{ticket.requester.phone}}"
    },
    "status": "{{ticket.status}}",
    "tags": "{{ticket.tags}}",
    "ticket_field_ID": "{{ticket.ticket_field_ID}}",
    "ticket_field_option_title_ID": "{{ticket.ticket_field_option_title_ID}}",
    "ticket_form": "{{ticket.ticket_form}}",
    "ticket_type": "{{ticket.ticket_type}}",
    "title": "{{ticket.title}}",
    "via": "{{ticket.via}}"
  }
}
Trigger Name

The name shown for the trigger in the Zendesk admin UI.

Webhook ID

The unique identifier for the webhook this trigger fires.

01GK7R2DBS16XB76SPDEXAMPLE
Example Payload for Create Webhook Trigger⤓
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Delete Article Attachment​

Delete an existing article attachment. | key: deleteArticleAttachment

InputNotesExample
Article Attachment ID

The unique identifier for the article attachment.

12
Connection

The Zendesk connection to use.

Example Payload for Delete Article Attachment⤓
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Delete Article Subscription​

Delete a subscription to an article in the Help Center. | key: deleteArticleSubscription

InputNotesExample
Article ID

The unique identifier for the article.

123123213
Locale

The locale of the article. If not provided, the default locale is used.

Subscription ID

The unique identifier for the subscription.

12
Connection

The Zendesk connection to use.

Example Payload for Delete Article Subscription⤓
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Delete Category​

Delete a category in the Help Center. | key: deleteCategory

InputNotesExample
Category ID

The unique identifier for the category.

12
Locale

The Help Center locale used to populate the category picker. Defaults to 'en-us'.

en-us
Connection

The Zendesk connection to use.

Example Payload for Delete Category⤓
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Delete Instance Webhooks​

Delete all webhooks pointing to this instance. | key: deleteInstanceWebhooks

InputNotesExample
Connection

The Zendesk connection to use.

Example Payload for Delete Instance Webhooks⤓
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Delete Post​

Delete a post in the Help Center. | key: deletePost

InputNotesExample
Post ID

The unique identifier for the post.

12
Connection

The Zendesk connection to use.

Example Payload for Delete Post⤓
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Delete Post Subscription​

Delete a post subscription in the Help Center. | key: deletePostSubscription

InputNotesExample
Post ID

The unique identifier for the post.

12
Subscription ID

The unique identifier for the subscription.

12
Connection

The Zendesk connection to use.

Example Payload for Delete Post Subscription⤓
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Delete Section​

Delete a section in the Help Center. Deleting a section also deletes all of its articles. | key: deleteSection

InputNotesExample
Locale

The locale code for the resource.

en-us
Section ID

The unique identifier for the section.

123123213
Connection

The Zendesk connection to use.

Example Payload for Delete Section⤓
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Delete Section Subscription​

Delete a section subscription in the Help Center. | key: deleteSectionSubscription

InputNotesExample
Locale

The Help Center locale used to populate the section picker. Defaults to 'en-us'.

en-us
Section ID

The unique identifier for the section.

123123213
Subscription ID

The unique identifier for the subscription.

12
Connection

The Zendesk connection to use.

Example Payload for Delete Section Subscription⤓
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Delete Ticket​

Delete a ticket by ID. | key: deleteTicket

InputNotesExample
Ticket ID

The unique identifier for the ticket.

12345
Connection

The Zendesk connection to use.

Example Payload for Delete Ticket⤓
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Delete Topic​

Delete a topic from the Help Center. | key: deleteTopic

InputNotesExample
Topic ID

The unique identifier for the topic.

12
Connection

The Zendesk connection to use.

Example Payload for Delete Topic⤓
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Delete Topic Subscription​

Delete a topic subscription in the Help Center. | key: deleteTopicSubscription

InputNotesExample
Subscription ID

The unique identifier for the subscription.

12
Topic ID

The unique identifier for the topic.

12
Connection

The Zendesk connection to use.

Example Payload for Delete Topic Subscription⤓
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Delete User​

Delete a user by ID. | key: deleteUser

InputNotesExample
User ID

The unique identifier for the user.

488042375842
Connection

The Zendesk connection to use.

Example Payload for Delete User⤓
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Delete Webhook​

Delete a webhook by ID. | key: deleteWebhook

InputNotesExample
Webhook ID

The unique identifier for the webhook to delete.

01GK59HW1XMB8WVZ43RPVAPXRM
Connection

The Zendesk connection to use.

Example Payload for Delete Webhook⤓
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Get Article​

Get an article from the Help Center. | key: showArticle

InputNotesExample
Article ID

The unique identifier for the article.

123123213
Locale

The locale of the articles to retrieve. Defaults to 'en-us'.

en-us
Connection

The Zendesk connection to use.

Example Payload for Get Article⤓
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Get Article Attachment​

Get the properties of an attachment on an article in the Help Center. | key: getArticleAttachment

InputNotesExample
Article Attachment ID

The unique identifier for the article attachment.

12
Article ID

The unique identifier for the article.

123123213
Locale

The Help Center locale used to populate the article picker. Defaults to 'en-us'.

en-us
Connection

The Zendesk connection to use.

Example Payload for Get Article Attachment⤓
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Get Article Subscription​

Get an article subscription from the Help Center. | key: getArticleSubscription

InputNotesExample
Article ID

The unique identifier for the article.

123123213
Locale

The locale of the article. If not provided, the default locale is used.

Subscription ID

The unique identifier for the subscription.

12
Connection

The Zendesk connection to use.

Example Payload for Get Article Subscription⤓
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Get Category​

Get a category from the Help Center. | key: getCategory

InputNotesExample
Category ID

The unique identifier for the category.

12
Locale

The locale code for the resource.

en-us
Connection

The Zendesk connection to use.

Example Payload for Get Category⤓
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Get Post​

Get a post from the Help Center. | key: getPost

InputNotesExample
Post ID

The unique identifier for the post.

12
Connection

The Zendesk connection to use.

Example Payload for Get Post⤓
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Get Post Subscription​

Get a post subscription from the Help Center. | key: getPostSubscription

InputNotesExample
Post ID

The unique identifier for the post.

12
Subscription ID

The unique identifier for the subscription.

12
Connection

The Zendesk connection to use.

Example Payload for Get Post Subscription⤓
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Get Section​

Get a section from the Help Center. | key: getSection

InputNotesExample
Locale

The locale code for the resource.

en-us
Section ID

The unique identifier for the section.

123123213
Connection

The Zendesk connection to use.

Example Payload for Get Section⤓
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Get Section Subscription​

Get a section subscription from the Help Center. | key: getSectionSubscription

InputNotesExample
Locale

The Help Center locale used to populate the section picker. Defaults to 'en-us'.

en-us
Section ID

The unique identifier for the section.

123123213
Subscription ID

The unique identifier for the subscription.

12
Connection

The Zendesk connection to use.

Example Payload for Get Section Subscription⤓
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Get Ticket​

Get a ticket by ID. | key: showTicket

InputNotesExample
Ticket ID

The unique identifier for the ticket.

12345
Connection

The Zendesk connection to use.

Example Payload for Get Ticket⤓
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Get Ticket By External ID​

Get a ticket by external ID. | key: getByExternalId

InputNotesExample
External ID

The identifier for the ticket from an external system.

Connection

The Zendesk connection to use.

Example Payload for Get Ticket By External ID⤓
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Get Topic​

Get a topic from the Help Center. | key: getTopic

InputNotesExample
Topic ID

The unique identifier for the topic.

12
Connection

The Zendesk connection to use.

Example Payload for Get Topic⤓
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Get Topic Subscription​

Get a topic subscription from the Help Center. | key: getTopicSubscription

InputNotesExample
Subscription ID

The unique identifier for the subscription.

12
Topic ID

The unique identifier for the topic.

12
Connection

The Zendesk connection to use.

Example Payload for Get Topic Subscription⤓
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Get User​

Get a user by ID. | key: showUser

InputNotesExample
User ID

The unique identifier for the user.

488042375842
Connection

The Zendesk connection to use.

Example Payload for Get User⤓
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List Article Attachments​

List all attachments for an article in the Help Center. | key: listArticleAttachments

InputNotesExample
Article ID

The unique identifier for the article.

123123213
Fetch All

When true, automatically fetches all pages of results instead of returning a single page.

false
Locale

The Help Center locale used to populate the article picker. Defaults to 'en-us'.

en-us
Page Limit

The number of results to return per page. The maximum is 100; any greater value is capped at 100.

100
Connection

The Zendesk connection to use.

Example Payload for List Article Attachments⤓
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List Article Subscriptions​

List all subscriptions for an article in the Help Center. | key: listArticleSubscriptions

InputNotesExample
Article ID

The unique identifier for the article.

123123213
Locale

The Help Center locale used to populate the article picker. Defaults to 'en-us'.

en-us
Pagination

Cursor and page-size controls for paging through results.

Connection

The Zendesk connection to use.

Example Payload for List Article Subscriptions⤓
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List Articles​

List all articles in the Help Center. | key: listArticles

InputNotesExample
Label Names

Restrict results to articles with the specified labels. A maximum of 10 labels can be supplied. See label names for more information.

examplelabel1
Fetch All

When true, automatically fetches all pages of results instead of returning a single page.

false
Filters

Optional query controls to sort and refine the results.

Locale

The locale of the articles to retrieve. Defaults to 'en-us'.

en-us
Pagination

Cursor and page-size controls for paging through results.

Connection

The Zendesk connection to use.

Example Payload for List Articles⤓
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List Categories​

List all categories in the Help Center. | key: listCategories

InputNotesExample
Fetch All

When true, automatically fetches all pages of results instead of returning a single page.

false
Locale

The locale code for the resource.

en-us
Page Limit

The number of results to return per page. The maximum is 100; any greater value is capped at 100.

100
Sort By

The field used to sort the results.

Sort Order

The direction used to order the results.

asc
Connection

The Zendesk connection to use.

Example Payload for List Categories⤓
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List Post Subscriptions​

List all post subscriptions in the Help Center. | key: listPostSubscriptions

InputNotesExample
Pagination

Cursor and page-size controls for paging through results.

Post ID

The unique identifier for the post.

12
Connection

The Zendesk connection to use.

Example Payload for List Post Subscriptions⤓
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List Posts​

List all posts in the Help Center. | key: listPosts

InputNotesExample
Fetch All

When true, automatically fetches all pages of results instead of returning a single page.

false
Filter By

The field used to filter the results.

Pagination

Cursor and page-size controls for paging through results.

Sort By

The field used to sort the results.

Topic ID

The unique identifier for the topic.

12
Connection

The Zendesk connection to use.

Example Payload for List Posts⤓
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List Section Subscriptions​

List all section subscriptions in the Help Center. | key: listSectionSubscriptions

InputNotesExample
Locale

The Help Center locale used to populate the section picker. Defaults to 'en-us'.

en-us
Pagination

Cursor and page-size controls for paging through results.

Section ID

The unique identifier for the section.

123123213
Connection

The Zendesk connection to use.

Example Payload for List Section Subscriptions⤓
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List Sections​

Lists all the sections in the Help Center or in a specific category. | key: listSections

InputNotesExample
Fetch All

When true, automatically fetches all pages of results instead of returning a single page.

false
Filters

Optional query controls to sort and refine the results.

Locale

The locale code for the resource.

en-us
Page Limit

The number of results to return per page. The maximum is 100; any greater value is capped at 100.

100
Connection

The Zendesk connection to use.

Example Payload for List Sections⤓
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List Tickets​

List all tickets. | key: listTickets

InputNotesExample
Connection

The Zendesk connection to use.

Example Payload for List Tickets⤓
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List Tickets Assigned To User​

List all of the tickets that have been assigned to a particular user. | key: listTicketsToUser

InputNotesExample
User ID

The unique identifier for the user.

488042375842
Connection

The Zendesk connection to use.

Example Payload for List Tickets Assigned To User⤓
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List Tickets Requested By User​

List all of the tickets that a particular user has requested. | key: listTicketsByUser

InputNotesExample
User ID

The unique identifier for the user.

488042375842
Connection

The Zendesk connection to use.

Example Payload for List Tickets Requested By User⤓
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List Topic Subscriptions​

List all topic subscriptions in the Help Center. | key: listTopicSubscriptions

InputNotesExample
Pagination

Cursor and page-size controls for paging through results.

Topic ID

The unique identifier for the topic.

12
Connection

The Zendesk connection to use.

Example Payload for List Topic Subscriptions⤓
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List Topics​

List all topics in the Help Center. | key: listTopics

InputNotesExample
Fetch All

When true, automatically fetches all pages of results instead of returning a single page.

false
Pagination

Cursor and page-size controls for paging through results.

Connection

The Zendesk connection to use.

Example Payload for List Topics⤓
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List Triggers​

List all workflow triggers configured in Zendesk. | key: listTriggers

InputNotesExample
Connection

The Zendesk connection to use.

Example Payload for List Triggers⤓
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List Users​

List all users. | key: listUsers

InputNotesExample
Connection

The Zendesk connection to use.

Example Payload for List Users⤓
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List Webhooks​

List all webhooks configured in Zendesk. | key: listWebhooks

InputNotesExample
Show only instance webhooks

Show only webhooks that point to this instance

true
Connection

The Zendesk connection to use.

Example Payload for List Webhooks⤓
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Raw Request​

Send a raw HTTP request to Zendesk. | key: rawRequest

InputNotesExample
Connection

The Zendesk connection to use.

Data

The HTTP body payload to send to the URL.

{"exampleKey": "Example Data"}
Debug Request

Enabling this flag will log out the current request.

false
File Data

File Data to be sent as a multipart form upload.

[{key: "example.txt", value: "My File Contents"}]
File Data File Names

File names to apply to the file data inputs. Keys must match the file data keys above.

Form Data

The Form Data to be sent as a multipart form upload.

[{"key": "Example Key", "value": new Buffer("Hello World")}]
Header

A list of headers to send with the request.

User-Agent: curl/7.64.1
Max Retry Count

The maximum number of retries to attempt. Specify 0 for no retries.

0
Method

The HTTP method to use.

Query Parameter

A list of query parameters to send with the request. This is the portion at the end of the URL similar to ?key1=value1&key2=value2.

Response Type

The type of data you expect in the response. You can request json, text, or binary data.

json
Retry On All Errors

If true, retries on all erroneous responses regardless of type. This is helpful when retrying after HTTP 429 or other 3xx or 4xx errors. Otherwise, only retries on HTTP 5xx and network errors.

false
Retry Delay (ms)

The delay in milliseconds between retries. This is used when 'Use Exponential Backoff' is disabled.

0
Timeout

The maximum time that a client will await a response to its request

2000
URL

Input the path only (/users), The base URL is already included with the configured Zendesk domain (https://YOUR-ZENDESK-DOMAIN.zendesk.com/api/v2). For example, to connect to https://YOUR-ZENDESK-DOMAIN.zendesk.com/api/v2/users, only /users is entered in this field.

/users
Use Exponential Backoff

Specifies whether to use a pre-defined exponential backoff strategy for retries. When enabled, 'Retry Delay (ms)' is ignored.

false

The Raw Request action allows interaction with API endpoints that are not covered by other actions. For example, to list groups, which has an endpoint of /api/v2/groups, enter /groups as the endpoint and select the GET verb.

Example Payload for Raw Request⤓
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Search Articles​

Search for articles in the Help Center. | key: searchArticles

InputNotesExample
Brand IDs

Restrict the search to articles or posts within these brands.

63
Category IDs

Restrict the search to articles or posts within these categories.

63
Date Range Filters

Optional date filters. Narrow results by exact creation or update date, or by inclusive before and after bounds.

Label Names

The list of label names used to filter the results.

examplelabel1
Locales

The locale to filter the results by.

en-us
Filters

Optional query controls to sort and refine the results.

Search Query

The text or search string used to match results.

carrot
Connection

The Zendesk connection to use.

Example Payload for Search Articles⤓
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Search Posts​

Search posts in the Help Center. | key: searchPosts

InputNotesExample
Date Range Filters

Optional date filters. Narrow results by exact creation or update date, or by inclusive before and after bounds.

Filters

Optional query controls to sort and refine the results.

Search Query

The text or search string used to match results.

carrot
Connection

The Zendesk connection to use.

Example Payload for Search Posts⤓
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Search Users​

Return an array of users who meet the search criteria. | key: searchUsers

InputNotesExample
External ID

The external_id parameter does not support the search syntax. It only accepts ids.

Query

The search query supporting Zendesk search syntax. Accepts a partial or full value of any user property, including name, email address, notes, or phone. Example: query="jdoe".

Connection

The Zendesk connection to use.

Example Payload for Search Users⤓
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Unified Search​

Search for knowledge base articles, community posts, and external records in the Help Center. | key: unifiedSearch

InputNotesExample
Brand IDs

Restrict the search to articles or posts within these brands.

63
Category IDs

Restrict the search to articles or posts within these categories.

63
Content Types

Restrict the search to one of these content types: ARTICLE, POST.

External Source IDs

Restrict the search results to the specified external source or sources.

63
Locales

Restrict the search to articles or posts within these locales.

en-us
Pagination

Cursor and page-size controls for paging through results.

Search Query

The text or search string used to match results.

carrot
Section IDs

Restrict the search to articles or posts within these sections.

63
Topic IDs

Restrict the search to posts within these topics.

63
Connection

The Zendesk connection to use.

Example Payload for Unified Search⤓
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Update Article​

Update an existing article's metadata in the Help Center. | key: updateArticle

InputNotesExample
Body

The main content of the article.

Example Body
Article ID

The unique identifier for the article.

123123213
Title

The headline displayed for the article.

Example Title
Assignment IDs

Write-action IDs that associate a record with related entities (sections, authors, permission groups, segments).

Content Tag IDs

The list of content tag IDs to attach to the object.

Display Options

Whether the record is promoted, its ordering position, and whether comments are disabled.

Label Names

The list of label names to attach to the object.

Locale

The locale code for the resource.

en-us
Connection

The Zendesk connection to use.

Example Payload for Update Article⤓
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Update Category​

Update a category in the Help Center. | key: updateCategory

InputNotesExample
Category Description

The description of the category to be updated.

Example Description
Category ID

The unique identifier for the category.

12
Category Name

The name of the category to be updated.

Example Category
Locale

The locale of the category to be updated.

en-us
Position

The position of the category to be updated.

42
Connection

The Zendesk connection to use.

Example Payload for Update Category⤓
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Update Post​

Update a post in the Help Center. | key: updatePost

InputNotesExample
Content Tag IDs

The list of content tag IDs to attach to the object.

Moderation Flags

Whether the record is featured, pinned, or closed to new comments.

Details

The main body content of the post.

Post ID

The unique identifier for the post.

12
Status

The current workflow state of the post.

Title

The headline displayed for the post.

Example Title
Topic ID

The unique identifier for the topic.

12
Connection

The Zendesk connection to use.

Example Payload for Update Post⤓
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Update Section​

Update a section in the Help Center. | key: updateSection

InputNotesExample
Category ID

Category ID of the Section to update.

12
Locale

The locale code for the resource.

en-us
Parent Section ID

Parent Section ID of the Section to update.

12
Position

Position of the Section to update.

42
Section Description

Description of the Section to update.

Example Description
Section ID

The unique identifier for the section.

123123213
Section Name

Name of the Section to update.

Example Section
Connection

The Zendesk connection to use.

Example Payload for Update Section⤓
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Update Ticket​

Update a ticket by ID. | key: updateTicket

InputNotesExample
Assignee Email

The email address of the user assigned to the ticket.

Jane.Doe@example.com
Assignee ID

The unique identifier for the user assigned to the ticket.

403598029853443232
Classification

Priority, status, and type of the record.

File

The file contents to attach to the comment, accepted as either a string or a binary payload.

File Name

The display name to use for the uploaded file.

Requester Organization ID

The unique identifier for the organization the requester belongs to.

488042375842
Tags

The list of tags to attach to the resource.

Engineering
Ticket Comment Body

The plain text description used as the initial comment on the ticket, attributed to the assignee.

This is an example Comment.
Ticket Comment HTML Body

The HTML-formatted description used as the initial comment on the ticket, attributed to the assignee.

<p>This is an example Comment.</p>
Ticket ID

The unique identifier for the ticket.

12345
Ticket Subject

The summary line shown at the top of the ticket.

This is an example ticket subject.
Connection

The Zendesk connection to use.

Example Payload for Update Ticket⤓
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Update Topic​

Update a topic in the Help Center. | key: updateTopic

InputNotesExample
Manageable By

The user segment allowed to manage the topic.

Position

The position of the topic in the list of topics.

42
Topic Description

The descriptive text shown below the topic title.

Example Description
Topic ID

The unique identifier for the topic.

12
Topic Name

The display name of the topic.

Example Topic
User Segment ID

The user segment ID to associate with the topic.

15
Connection

The Zendesk connection to use.

Example Payload for Update Topic⤓
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Update User​

Update a user by ID. | key: updateUser

InputNotesExample
Account Settings

Role, moderator permission, and verification state for the record.

Name & Contact Information

Name, email, phone, and other contact channel details.

External ID

A unique identifier from another system. The API treats the ID as case sensitive — for example, "ian1" and "Ian1" are different users.

Organization ID

The unique identifier for the organization.

Profile Details

Alias, notes, and other descriptive attributes for the record.

User ID

The unique identifier for the user.

488042375842
Connection

The Zendesk connection to use.

Updating a user's User Role from an end-user to administrator may cause a failed execution. For more information refer to the user permissions guide in the Zendesk docs.

Example Payload for Update User⤓
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Changelog​

2026-09-25​

Expanded the New and Updated Tickets trigger and the Create Webhook event list, corrected several defects in published actions, and restructured action inputs into structured objects:

  • Added an optional Look-back Date input to the New and Updated Tickets trigger for performing an initial sync. The initial sync begins on the first recurrence and backfills every ticket created or updated on or after the specified date, seeding each ticket once and ignoring the visibility filters. Leave it empty to start from the first recurrence with no backfill
  • Added opt-in batching to the New and Updated Tickets trigger, dispatching changed tickets individually or in configured batches and draining a large backlog within one recurrence instead of one window per recurrence; enabling it changes the shape a downstream step receives
  • Added the ticket event types to Events on Create Webhook, which previously offered only the organization and user events, so a webhook can subscribe directly to ticket events
  • Fixed Ticket Type and Ticket Priority selections being silently discarded on Create Ticket and Update Ticket
  • Fixed List Article Subscriptions returning a not-found error, and the filters on Search Articles and List Articles being ignored
  • Fixed list actions with Fetch All enabled returning partial results as if they were complete
  • Fixed the New and Updated Tickets trigger returning no tickets on its first recurrence and silently skipping changed tickets on later recurrences, including any ticket changed in the minute before a recurrence ran
  • Fixed unset optional inputs reaching Zendesk as empty values rather than being omitted on Create Article, Create Category, Create Section, and Create Post, where an unset Position pinned the new record to the top of its list, an unset Body or Section Description was saved as empty text, and leaving Content Tag IDs empty sent an empty list; also fixed the Article ID, Section ID, and Category ID dropdowns rendering empty on eight actions that carried no Locale, which now offer an optional Locale that populates the dropdown
  • Updated the search and list actions to group related inputs: Unified Search, List Articles, List Posts, List Topics, List Article Subscriptions, List Post Subscriptions, List Section Subscriptions, and List Topic Subscriptions group their cursor and page-size inputs into Pagination, with Fetch All, where present, staying a top-level toggle; Search Articles and Search Posts group their date inputs into Date Range Filters and their remaining query controls into Filters; and List Articles and List Sections group their sorting and scoping inputs into Filters
  • Updated the user, ticket, article, and post write actions to group related inputs: Create User and Update User into Account Settings and Profile Details, with Update User also grouping its name, email, and phone inputs into Name & Contact Information; Create Ticket and Update Ticket into Classification; Update Article into Assignment IDs and Display Options; and Update Post into Moderation Flags
  • Added inline action calling support to 68 actions for improved example output during configuration
  • Added output schemas to 68 actions for improved field mapping during configuration

2026-05-26​

Added the New and Updated Tickets polling trigger using the Zendesk Incremental Tickets Export cursor stream. The trigger drains pages until end_of_stream and persists both the cursor and the last polled timestamp for accurate created vs. updated partitioning

2026-04-30​

Various modernizations and documentation updates

2026-03-16​

Improved input field documentation with formatted URL links for better readability

2026-03-13​

Enhanced OAuth 2.0 connections with PKCE S256 support for improved authorization security. Removed the Debug Request input from all action inputs.

2026-03-05​

Added inline data sources for topic, article, section, and post subscriptions to enable dynamic dropdown selection

2026-02-26​

Added inline data sources for users, tickets, topics, and posts to enable dynamic dropdown selection

2025-11-19​

Enhanced webhook triggers to support simulated test executions

2025-08-04​

Security improvements to the API token connection