Pricing

No, you do not need to enter a credit card to sign up for our Free Plan or the free trial of our Professional Plan. If you trial the Professional Plan and do not enter billing details before the end of the trial period, you'll be moved to the Free Plan.

Most integration platforms on the market help teams automate their own workflows by connecting the applications used within their own business. Prismatic was designed specifically for B2B software companies who need to build, deploy, and support integrations for their customers. That leads to some key differences, including:

1. Prismatic integrations can be deployed to multiple customers, each with their own configuration and credentials
2. Prismatic supports integrating with niche systems that vary widely technically
3. Prismatic fits smoothly into software teams' existing infrastructure and processes
4. Prismatic includes an embeddable experience that you can provide to customers

Both. Prismatic's web application enables less technical users – including Services, Onboarding, and Support teams – to create integrations, configure them for individual customers, troubleshoot, and provide support. Less technical users can create many integrations in Prismatic without engineering involvement. When you require a piece of logic or a connector that's highly specific to your product or industry, developers can write reusable custom components that anyone can include in an integration, empowering less technical team members to build exactly the integrations your customers need.

Prismatic's CLI and fully exposed API give Development and DevOps teams full power to interact with everything in the platform, and to incorporate Prismatic into existing systems such as source control, CI/CD, unit testing, and incident management.

Prismatic supports integrations ranging from simple and standard to complex, bespoke, and vertical-specific. Teams use it to build integrations between applications of all kinds, SaaS or legacy, with or without a modern API, regardless of protocol or data format. Here are some example use cases:

• Use job data from your system to create invoices in your customers' ERP.
• Import and process data from third-party forms that vary significantly from customer to customer.
• Email activity summary reports with parameters and intervals defined on a per-customer basis.

An integration is an automated workflow that connects your product with other applications or services your customers use. You assemble an integration by combining components. Integrations are reusable, so that they can be deployed to one or more customers without duplication of effort.

An instance is a deployment of an integration to a customer. Instances allow you to configure and manage integrations on a customer-specific basis, accounting for each customer's unique credentials, configuration variables, monitoring and alerting needs, and so on.

Components are assembled to create integrations. Each component in an integration handles a step of the integration's functionality, such as connecting to a third-party application, interacting with a resource such as a REST API or SFTP server, mapping fields, transforming data, or handling logic such as branching or looping. Components reduce the effort of building integrations by providing out-of-the-box functionality without writing bespoke code. See our list of available components here.

In addition to these general-use provided components, Prismatic features robust custom component support, giving you the power to build exactly the logic or connector you need in any integration scenario. View our custom component SDK here.

Many B2B software teams serve customers in niche vertical markets, so one of their most frequent and critical needs is robust support for handling a piece of logic that's highly specific to their own product or industry or connecting to a niche third-party system. For that reason, we've placed huge emphasis on providing powerful and flexible tools to support you in building exactly what you need, no matter how "non-standard" your integration scenario. Our non-prescriptive custom component SDK allows creating a full-fledged custom component that fits your exact needs and can be reused in multiple integrations. Another option, the code component, gives you the flexibility to quickly drop a JavaScript snippet anywhere in an integration.

We're also constantly growing our catalog of general components, so please reach out and let us know what you're looking for!

Yes. All plans allow you to create as many team members (users from your organization), customers, customer users, and integrations as you like. The primary factor used for billing is the number of enabled instances.

If you create seven different integrations and enable all seven for one customer, you have seven enabled instances. If you create one integration and enable it for seven different customers, you also have seven enabled instances.

Our standard terms apply to the Free and Professional Plans and can be found here. If you have specific needs not met by the standard terms, talk to us about custom terms as part of an Enterprise Plan.

Our acceptable use policy sets per-instance usage limits and was designed to prevent misuse or unduly burdensome use of the platform. It can be found here. These limits have been set at high levels that we believe are unlikely to be reached. However, if you have a use case that requires higher limits, we'd love to hear about it.

At Prismatic, we take the security of your data very seriously. We ensure that your data remains encrypted at all times, both in transit and at rest, and we never sell or rent your data to third parties. Visit our Security page to learn more about the practices, policies, and procedures we use to ensure that your data is handled securely.

Yes, you can cancel your subscription at any time. Your final month's invoice will be pro-rated.

We understand that your integration, customer, and instance data is important to you. That's why we make it available to you via our API and CLI and provide ways to integrate it with your development toolchain, including source control. Further, for organizations on paid plans, we make your content available for you to download at no additional cost if you request it within thirty days after the date of termination or expiration.

Please reach out! We'd love to answer your questions or discuss your specific needs.