In this edition, we're diving into how you can take control of custom integrations with our powerful SDK. You'll discover the latest updates to our connection types, like enhanced authentication and easier customer connection management. Don't miss our webinar, where we walk you through building your own custom connectors. You'll also find a customer success story from Hatch, which streamlined integrations and boosted efficiency and customer satisfaction.
Let's get building!
Spotlight
Introducing additional connection types
Managing authentication just got easier. We've enhanced our connections to give you better control over authentication across your integrations.
Here are the changes:
- (Improved) Org-activated customer connections – Now support OAuth Client Credentials, allowing your team to connect on behalf of your customers more efficiently.
- (New) Org-activated global connections – Enable your organization to set up a single live connection that's invisible to your customers but works across multiple instances, streamlining deployment.
- (New) Customer-activated connections – Centralize how your customers manage their connections, letting you configure them once and then reuse them across various integrations with ease.
These updates ensure a smoother authentication process for your customers and simplify connection management across your integrations.
Dive into the details in our documentation to learn more.
Custom connectors made easy with our SDK
Did you know you can build your own connectors? While pre-built connectors are great, some integrations need a more custom approach. If your customers need to connect your product to niche or custom apps, you already have a flexible solution at your fingertips.
Join our Developer Advocate, Taylor Reece, on Wednesday, March 19, at 1:00 PM ET, for a live session where you'll walk away with the skills to:
- Build custom connectors using our SDK
- Get access to sample connector code
- Test your connector in an IDE
Integration resources
Hatch built efficient, self-activating integrations with Prismatic
Hatch didn't just improve integrations—it transformed them.
With Prismatic, Hatch built productized, configurable integrations that customers can self-activate.
Here's what Hatch achieved:
- Faster onboarding – Reduced the time it took to onboard new customers.
- Fewer support tickets – Reduced the number of issues and bugs, leading to less support overhead.
- Increased customer satisfaction – Customers now have the control to activate integrations themselves, enhancing their experience.
- Freed up dev resources – Development time is now focused on core product features rather than custom integrations.
Want to see the full story and how you can optimize your integrations even further?
Custom integrations made simple
When a pre-built connector isn't available or doesn't provide exactly the functionality a customer requires, our custom component SDK comes into play.
Here's when to use it:
- Custom integrations for your product
- Niche systems your customers rely on
- Tweak existing connectors to fit your UX
Now you're in control, and your team can deliver faster, tailored solutions to your customers.
Empower your customers, free up your devs
You've got productized integrations covered. You've handled bespoke requests. But what about those unique, one-off customer needs that don't justify dev time?
Enter the embedded workflow builder.
Your customers can create their own integrations, handling the tricky edge cases without slowing down your team. This means your devs can focus on your core product while your customers enjoy the flexibility to meet their needs.
Ready to take your integration strategy to the next level?
Product news
Connector updates
Prismatic is excited to announce our two newest connectors: WhatsApp and SAP SuccessFactors.
- WhatsApp is a messaging app that allows users to send texts, make voice and video calls, and share media over the internet. Your customers can use the connector to send messages and configure webhook subscriptions. It was built using the WhatsApp Business Platform Cloud API.
- SAP SuccessFactors is an HR platform that provides cloud-based solutions to common functions like business alignment, people performance, recruitment, and learning activities. Your customers can use the SAP SuccessFactors connector to manage job applications, candidates, onboarding information, and more. It was built using the OData V2 SAP SuccessFactors API Reference
Want expert assistance on these new connectors or your next integration? Schedule a build session with the Prismatic team. We'd love to help!
What do you love about Prismatic?
Your insights are valuable! Not only do we love to hear your feedback, but we know other SaaS companies do, too.
Ready to share your insights? Just leave a review on G2. You can find directions here.
We appreciate your support!