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Customer Self-Serve Integration Support Tools

Prismatic's embedded support tools give B2B SaaS customers direct visibility into their own integrations (logs, execution history, alerts, and auth management) so they can troubleshoot and resolve issues without submitting support tickets.
Integration logs
Configurations and credentials

Customers manage their own integrations

Beyond self-activating integrations in your marketplace, your customers can check their setup, upgrade to new versions, and update configs or credentials.

They get instant access. Your team gets fewer tickets.

Custom, self-activating integrations
Troubleshooting and retries

Self-serve troubleshooting for customers, full visibility for your team

Enable your customers to view execution logs, get notified when something goes wrong, and retry failed executions themselves. Determine how much access they get.

Your team retains full visibility into every customer's integration activity; detailed logs, execution history, and alerting, so you can step in when needed.

Integration monitoring and alerts
Flexible embedding

Embed our UX or build your own

Need to move fast? Embed these tools as a white-labeled iframe with just a few lines of code. Easily themeable to match your product.

Want full control? Design your own UX using our API. Everything is fully exposed.

Design or embed UX

Common questions

Self-serve support tools give your customers direct access to everything they need to manage and troubleshoot their integrations without contacting support. These tools include the ability to view detailed integration logs and execution history, check integration status and configuration settings, receive automatic notifications when something goes wrong (or right), troubleshoot issues, replay failed executions, update configurations and credentials as needed, and upgrade to new integration versions. 

You can embed these tools directly into your product as a white-labeled iframe or build a custom experience using Prismatic's API. The tools are designed to be simple enough that customers can diagnose and resolve common integration issues themselves, transforming integrations from black boxes into manageable systems they can easily control and understand. 

Get a demo

Ready to get started?

Get a demo to see how Prismatic can help you deliver integrations fast.