Customer Self-Serve Integration Support Tools
Customers manage their own integrations
They get instant access. Your team gets fewer tickets.
Self-serve troubleshooting for customers, full visibility for your team
Your team retains full visibility into every customer's integration activity; detailed logs, execution history, and alerting, so you can step in when needed.
Embed our UX or build your own
Want full control? Design your own UX using our API. Everything is fully exposed.
Prismatic beautifully supports the model we wanted: technical support staff configure new instances of known integrations; software engineers get involved when there's something new; support staff can monitor what's happening day-to-day. Meanwhile, we can focus engineering cycles on adding value for our customers.
With Prismatic, we're able to deliver integrations in far less time while streamlining our engineering effort. Prismatic has given us the ability to more widely build integrations across our teams. It has also allowed our customer-facing teams to handle customer-specific deployment.
Prismatic has been a game-changer for our team. The platform's intuitive low-code builder, marketplace and robust monitoring capabilities allow us to deliver complex integrations faster and more reliably than ever before. Whether quickly wiring up an integration using pre-built components or developing custom logic, Prismatic gives us the flexibility we need.
We probably save 95% of engineering time; we've deployed far more integrations than we would have without Prismatic. Everyone gets it; everyone understands that we can integrate wherever we need to, and that's quite a powerful thing.
The speed to market, the development costs, the ease of usability, the variety of integrations, the ability to customize it, and then also make a seamless marketplace. It's the whole package. Prismatic has changed the game, certainly 100% for us.
We've been able to see a roughly 50% increase in new customer acquisition simply by that factor of reducing time on our maintenance. My development team can now focus on new integrations and new automations.
After evaluating numerous embedded iPaaS vendors, Prismatic emerged as the clear leader for scaling customer integrations. Their comprehensive toolset not only enables access to diverse data sources but empowers our customers to build, deploy, and manage their own integrations with confidence.
Prismatic has enabled FMX to be efficient, consistent, and reliable in our integrations with third party systems. Prismatic has quickly become the clear choice for all facets of our integration strategy, including the migration of current integrations from previous solutions. We are pleased to mention our partnership with Prismatic when discussing system integration with prospects, customers, and other solution providers.
Prismatic beautifully supports the model we wanted: technical support staff configure new instances of known integrations; software engineers get involved when there's something new; support staff can monitor what's happening day-to-day. Meanwhile, we can focus engineering cycles on adding value for our customers.
With Prismatic, we're able to deliver integrations in far less time while streamlining our engineering effort. Prismatic has given us the ability to more widely build integrations across our teams. It has also allowed our customer-facing teams to handle customer-specific deployment.
Prismatic has been a game-changer for our team. The platform's intuitive low-code builder, marketplace and robust monitoring capabilities allow us to deliver complex integrations faster and more reliably than ever before. Whether quickly wiring up an integration using pre-built components or developing custom logic, Prismatic gives us the flexibility we need.
We probably save 95% of engineering time; we've deployed far more integrations than we would have without Prismatic. Everyone gets it; everyone understands that we can integrate wherever we need to, and that's quite a powerful thing.
The speed to market, the development costs, the ease of usability, the variety of integrations, the ability to customize it, and then also make a seamless marketplace. It's the whole package. Prismatic has changed the game, certainly 100% for us.
We've been able to see a roughly 50% increase in new customer acquisition simply by that factor of reducing time on our maintenance. My development team can now focus on new integrations and new automations.
After evaluating numerous embedded iPaaS vendors, Prismatic emerged as the clear leader for scaling customer integrations. Their comprehensive toolset not only enables access to diverse data sources but empowers our customers to build, deploy, and manage their own integrations with confidence.
Prismatic has enabled FMX to be efficient, consistent, and reliable in our integrations with third party systems. Prismatic has quickly become the clear choice for all facets of our integration strategy, including the migration of current integrations from previous solutions. We are pleased to mention our partnership with Prismatic when discussing system integration with prospects, customers, and other solution providers.
Prismatic beautifully supports the model we wanted: technical support staff configure new instances of known integrations; software engineers get involved when there's something new; support staff can monitor what's happening day-to-day. Meanwhile, we can focus engineering cycles on adding value for our customers.
With Prismatic, we're able to deliver integrations in far less time while streamlining our engineering effort. Prismatic has given us the ability to more widely build integrations across our teams. It has also allowed our customer-facing teams to handle customer-specific deployment.
Prismatic has been a game-changer for our team. The platform's intuitive low-code builder, marketplace and robust monitoring capabilities allow us to deliver complex integrations faster and more reliably than ever before. Whether quickly wiring up an integration using pre-built components or developing custom logic, Prismatic gives us the flexibility we need.
We probably save 95% of engineering time; we've deployed far more integrations than we would have without Prismatic. Everyone gets it; everyone understands that we can integrate wherever we need to, and that's quite a powerful thing.
The speed to market, the development costs, the ease of usability, the variety of integrations, the ability to customize it, and then also make a seamless marketplace. It's the whole package. Prismatic has changed the game, certainly 100% for us.
We've been able to see a roughly 50% increase in new customer acquisition simply by that factor of reducing time on our maintenance. My development team can now focus on new integrations and new automations.
After evaluating numerous embedded iPaaS vendors, Prismatic emerged as the clear leader for scaling customer integrations. Their comprehensive toolset not only enables access to diverse data sources but empowers our customers to build, deploy, and manage their own integrations with confidence.
Prismatic has enabled FMX to be efficient, consistent, and reliable in our integrations with third party systems. Prismatic has quickly become the clear choice for all facets of our integration strategy, including the migration of current integrations from previous solutions. We are pleased to mention our partnership with Prismatic when discussing system integration with prospects, customers, and other solution providers.
Common questions
Self-serve support tools give your customers direct access to everything they need to manage and troubleshoot their integrations without contacting support. These tools include the ability to view detailed integration logs and execution history, check integration status and configuration settings, receive automatic notifications when something goes wrong (or right), troubleshoot issues, replay failed executions, update configurations and credentials as needed, and upgrade to new integration versions.
You can embed these tools directly into your product as a white-labeled iframe or build a custom experience using Prismatic's API. The tools are designed to be simple enough that customers can diagnose and resolve common integration issues themselves, transforming integrations from black boxes into manageable systems they can easily control and understand.
