Provide Better Support
Provide proactive support using a simple management environment and enable customer self-service.
Simple management environment
Prismatic provides a straightforward integration deployment and support environment designed specifically for customer-facing teams. It includes everything you need to provide high-quality, proactive integration support.
Visibility like you've never had before
See everything you need to know about your customers' integrations, all in one place:
- What integrations do they have?
- What versions are they on?
- How are they configured?
- What's their status?
- When did they last run?
- Have they triggered any alerts?
Easily make changes
If a customer needs a change to one of their integrations, do it in minutes, not days.
Modify a configuration variable, update a customer's credentials or endpoint for a third-party system, or upgrade an integration to a newer version.
Testing's built right in so you can ensure everything's right before deploying changes.
Prismatic's built-in logging gives you straightforward log and error messages for every step of every integration, every time it runs, for every customer..
Logs are accessible by your whole organization, making it it easy for customer-facing teams to answer questions or jump in and troubleshoot when something goes wrong.
Get proactive with monitoring and alerting
Shift your integration support from reactive to proactive with Prismatic's robust monitoring and alerting.
Configure text or email alerts to notify customers and customer-facing teams when an integration exceeds a specified log level, fails to complete, or doesn't run in its expected timeframe. Or feed alerts into systems you already use, like PagerDuty or Slack.
Enable customer self-service
Embed a white-labeled integration marketplace in your application to enable customer self-service.
Customers can view and update their own integration configurations, check statuses, view logs, get alerts, and more. Customers stay in the loop, and you field fewer support calls.