John Smith

Alex Johnson

Sam Doe

Please see the attached user manual for more information.

Please see the attached user manual for more information.

Support Team

User Manual

Technical Support Inquiry

Document.pdf

Image.png

Hello, please find the details attached.

John Doe

Jane Smith

Sarah Connor

Details for Your Request

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my-demo-store

User logged into the system from a new device.

Sarah Parker

Alice Johnson

Please see the attached user guide for more information.

Please see the attached user guide for more information.

User Guide

Support Request

AnnualReport.pdf

EventPhoto.jpeg

Here is the information you requested.

Your Requested Information

List customers, paginated, and ordered by their name (alphabetical order).

List events, paginated, and ordered by their creation date, with the most recently created first.

List messages matching the given parameters.

A score representing customer satisfaction on a scale of 1 to 10.

List tickets, paginated and ordered by the attribute of the given view.

Jane Doe

Account Access Problem

Tom Black

Billing Adjustment Request

Sara Jones

Michael Brown

Thank you for reaching out. Please see the attached document for more information.

Thank you for reaching out. Please see the attached document for more information.

Further Information Required

Support Inquiry

A measure of how urgently the issue needs to be resolved.

Predicted customer satisfaction based on resolution.

vacation_photo.jpg

Steps to generate app credentials for [OAuth 2.0](https://developers.gorgias.com/docs/set-up-oauth2-app-store) for Gorgias:

1. **Login to Gorgias**: Start by logging into the Gorgias [developer portal](https://partners.gorgias.com/login).
2. **Create a New App**: Click the **Create New App** button.
3. **Fill out the app submission form**:
   - **App Name**: Shown whenever you app is mentioned.
   - **App Tagline**: Shown underneath the app name in your integration details.
   - **App Icon**: Shown as your app logo.
   - **Set App URL**: The **App URL** is required to set up the OAuth flow for your app, enter: `https://oauth2.prismatic.io/login`.
   - **Configure Redirect URIs**: For US-based integrations, enter: `https://oauth2.prismatic.io/callback`. For integrations outside the US, refer to this [guide](https://prismatic.io/docs/connections/#creating-an-oauth-20-app-in-a-third-party-service) to find your region’s Callback URL.
4. **Retrieve Client ID and Client Secret**: After creating the app, edit it to retrieve the **Client ID** and **Client Secret**.
5. **Enter the Client ID and Client Secret**: Enter the **Client ID** and **Client Secret** values into the connection configuration for the Prismatic integration.

Once completed, you can start performing requests directly from the [API documentation](https://developers.gorgias.com/reference/requests).


Steps to generate and use an [API key](https://developers.gorgias.com/docs/access-tokens-api-keys) for Gorgias:

1. **Login to Gorgias**: Start by logging into your Gorgias [account](https://www.gorgias.com/login).
2. **Navigate to Settings**: After logging in, go to the **Settings** section of your Gorgias account. This is where you can manage various configurations for your account, including those related to the API.
3. **REST API Section**: Within the **Settings**, locate the **REST API** section. Here, you can manage API keys, which are essential for authenticating and interacting with the Gorgias API.
4. **Generate Password (API Key)**: In the **REST API** section, you'll see an option to generate a new API key, referred to as "Password" in this context. Click **Generate** to create a new API key.
5. **Enter the API Key**: Once the API key is generated, you need to enter it in the connection configuration for the Prismatic integration.

Once completed, you can start performing requests directly from the [API documentation](https://developers.gorgias.com/reference/requests).


Allow a user to select one of their customers.

Select a message from a list of messages.

Gorgias is a customer support platform designed to help e-commerce businesses manage customer inquiries and support tickets efficiently.

[Gorgias](https://www.gorgias.com/) is a customer service platform that helps e-commerce businesses provide support for their online stores. It allows businesses to offer multichannel customer service from a single app, including email, voice, SMS, live chat, and social media. Gorgias is known for its deep integration with e-commerce platforms like Shopify, Magento, and Big Commerce. This integration allows customer service teams to review, edit, or refund customer orders directly from within the Gorgias ticket window.

Use the Gorgias component to create and manage tickets, customers, and associated events.

#### API Documentation

This component was built using the [Gorgias REST API](https://developers.gorgias.com/reference/introduction).


Action Name	Action Description
Get Account	Retrieve your account.
Create Customer	Create a customer.
Delete Customer	Delete a customer.
Get Customer	Retrieve a customer.
List Customers	List customers, paginated, and ordered by their name (alphabetical order).
Update Customer	Update a customer.
Update Customer Data	Set a customer's data.
Get Event	Retrieve an event.
List Events	List events, paginated, and ordered by their creation date, with the most recently created first.
Download File	Download a file.
Upload Files	Upload a file or several files.
Search	Search for resources.
Create Ticket Message	Create a message for a ticket.
Get Ticket Message	Retrieve a message.
List Messages	List messages matching the given parameters.
Create Ticket	Create a new ticket.
Delete Ticket	Delete a ticket.
Delete Ticket Custom Field	Delete a ticket's custom field value.
Get Ticket	Retrieve a ticket.
List Tickets	List tickets, paginated and ordered by the attribute of the given view.
Update Ticket	Update a ticket.
Update Ticket Custom Fields	Update a ticket's custom fields values.
List Ticket Custom Fields	List all custom fields for a ticket.
Raw Request	Send raw HTTP request to Gorgias API.

Gorgias Connector

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