Connectors
Zendesk
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Zendesk Connector

Quickly build integrations connecting your B2B SaaS product to Zendesk.

About the Zendesk connector

The Zendesk connector accesses Zendesk data via the Zendesk Ticketing API.

This connector allows you and your customers to integrate Zendesk with your product, enabling your customers to work with users, tickets, categories, articles and more in Zendesk via those integrations.

Actions

Action NameAction Description
Create TicketCreate a new ticket.
Delete TicketDelete a ticket by ID.
Get Ticket By External IDGet a ticket by external ID.
List TicketsList all tickets.
List Tickets Requested By UserList all of the tickets that a particular user has requested.
List Tickets Assigned To UserList all of the tickets that have been assigned to a particular user.
Get TicketGet a ticket by ID.
Update TicketUpdate a ticket by ID.
Create UserCreate a new user.
Delete UserDelete a user by ID.
List UsersList all users.
Search UsersReturn an array of users who meet the search criteria.
Get UserGet a user by ID.
Update UserUpdate a user by ID.
List ArticlesList all articles in the Help Center.
Get ArticleGet an article from the Help Center.
Create ArticleCreate a new article in the Help Center.
Update ArticleUpdate an existing article's metadata in the Help Center.
Associate Attachments to ArticleAssociate attachments in bulk to a single article, with a maximum of 20 attachments per request.
Create CategoryCreate a category in the Help Center.
Delete CategoryDelete a category in the Help Center.
Get CategoryGet a category from the Help Center.
List CategoriesList all categories in the Help Center.
Update CategoryUpdate a category in the Help Center.
List Article AttachmentsList all attachments for an article in the Help Center.
Get Article AttachmentGet the properties of an attachment on an article in the Help Center.
Create Article AttachmentCreate an attachment for an article in the Help Center.
Delete Article AttachmentDelete an existing article attachment.
Unified SearchSearch for knowledge base articles, community posts, and external records in the Help Center.
Search ArticlesSearch for articles in the Help Center.
Search PostsSearch posts in the Help Center.
Create SectionCreate a section in the Help Center.
Get SectionGet a section from the Help Center.
List SectionsLists all the sections in the Help Center or in a specific category.
Update SectionUpdate a section in the Help Center.
Delete SectionDelete a section in the Help Center. (warning: deleting a section also deletes all its articles).
Create TopicCreate a new topic in the Help Center.
Delete TopicDelete a topic from the Help Center.
Update TopicUpdate a topic in the Help Center.
Get TopicGet a topic from the Help Center.
List TopicsList all topics in the Help Center.
Create PostCreate a new post in the Help Center.
Delete PostDelete a post in the Help Center.
Get PostGet a post from the Help Center.
List PostsList all posts in the Help Center.
Update PostUpdate a post in the Help Center.
Create Topic SubscriptionCreate a new topic subscription in the Help Center.
Get Topic SubscriptionGet a topic subscription from the Help Center.
List Topic SubscriptionsList all topic subscriptions in the Help Center.
Delete Topic SubscriptionDelete a topic subscription in the Help Center.
List Post SubscriptionsList all post subscriptions in the Help Center.
Create Post SubscriptionCreate a post subscription in the Help Center.
Delete Post SubscriptionDelete a post subscription in the Help Center.
Get Post SubscriptionGet a post subscription from the Help Center.
List Section SubscriptionsList all section subscriptions in the Help Center.
Get Section SubscriptionGet a section subscription from the Help Center.
Create Section SubscriptionCreate a section subscription in the Help Center.
Delete Section SubscriptionDelete a section subscription in the Help Center.
List Article SubscriptionsList all subscriptions for an article in the Help Center.
Get Article SubscriptionGet an article subscription from the Help Center.
Create Article SubscriptionCreate a subscription to an article in the Help Center.
Delete Article SubscriptionDelete a subscription to an article in the Help Center.
Raw RequestSend a raw HTTP request to Zendesk.
Create Webhook TriggerCreate a Zendesk trigger that fires a webhook.
List TriggersList all workflow triggers configured in Zendesk.
Create WebhookCreate a webhook in Zendesk to receive notifications of changes to users, organizations, or tickets.
Delete Instance WebhooksDelete all webhooks pointing to this instance.
Delete WebhookDelete a webhook by ID.
List WebhooksList all webhooks configured in Zendesk.

Triggers

Trigger NameTrigger Description
WebhookReceive and validate webhook requests from Zendesk for manually configured webhook subscriptions.
New and Updated TicketsChecks for new and updated tickets in Zendesk on a configured schedule.

FAQs for Zendesk integrations

Yes. We offer built-in connectors for a variety of other collaboration systems including Jira, Intercom, Postmark, and SendGrid. These and other connectors are available from our connector library.