Zendesk Connector
Quickly build integrations connecting your B2B SaaS product to Zendesk.
About the Zendesk connector
The Zendesk connector accesses Zendesk data via the Zendesk Ticketing API.
This connector allows you and your customers to integrate Zendesk with your product, enabling your customers to work with users, tickets, categories, articles and more in Zendesk via those integrations.
Actions
| Action Name | Action Description |
|---|---|
| Create Ticket | Create a new ticket. |
| Delete Ticket | Delete a ticket by ID. |
| Get Ticket By External ID | Get a ticket by external ID. |
| List Tickets | List all tickets. |
| List Tickets Requested By User | List all of the tickets that a particular user has requested. |
| List Tickets Assigned To User | List all of the tickets that have been assigned to a particular user. |
| Get Ticket | Get a ticket by ID. |
| Update Ticket | Update a ticket by ID. |
| Create User | Create a new user. |
| Delete User | Delete a user by ID. |
| List Users | List all users. |
| Search Users | Return an array of users who meet the search criteria. |
| Get User | Get a user by ID. |
| Update User | Update a user by ID. |
| List Articles | List all articles in the Help Center. |
| Get Article | Get an article from the Help Center. |
| Create Article | Create a new article in the Help Center. |
| Update Article | Update an existing article's metadata in the Help Center. |
| Associate Attachments to Article | Associate attachments in bulk to a single article, with a maximum of 20 attachments per request. |
| Create Category | Create a category in the Help Center. |
| Delete Category | Delete a category in the Help Center. |
| Get Category | Get a category from the Help Center. |
| List Categories | List all categories in the Help Center. |
| Update Category | Update a category in the Help Center. |
| List Article Attachments | List all attachments for an article in the Help Center. |
| Get Article Attachment | Get the properties of an attachment on an article in the Help Center. |
| Create Article Attachment | Create an attachment for an article in the Help Center. |
| Delete Article Attachment | Delete an existing article attachment. |
| Unified Search | Search for knowledge base articles, community posts, and external records in the Help Center. |
| Search Articles | Search for articles in the Help Center. |
| Search Posts | Search posts in the Help Center. |
| Create Section | Create a section in the Help Center. |
| Get Section | Get a section from the Help Center. |
| List Sections | Lists all the sections in the Help Center or in a specific category. |
| Update Section | Update a section in the Help Center. |
| Delete Section | Delete a section in the Help Center. (warning: deleting a section also deletes all its articles). |
| Create Topic | Create a new topic in the Help Center. |
| Delete Topic | Delete a topic from the Help Center. |
| Update Topic | Update a topic in the Help Center. |
| Get Topic | Get a topic from the Help Center. |
| List Topics | List all topics in the Help Center. |
| Create Post | Create a new post in the Help Center. |
| Delete Post | Delete a post in the Help Center. |
| Get Post | Get a post from the Help Center. |
| List Posts | List all posts in the Help Center. |
| Update Post | Update a post in the Help Center. |
| Create Topic Subscription | Create a new topic subscription in the Help Center. |
| Get Topic Subscription | Get a topic subscription from the Help Center. |
| List Topic Subscriptions | List all topic subscriptions in the Help Center. |
| Delete Topic Subscription | Delete a topic subscription in the Help Center. |
| List Post Subscriptions | List all post subscriptions in the Help Center. |
| Create Post Subscription | Create a post subscription in the Help Center. |
| Delete Post Subscription | Delete a post subscription in the Help Center. |
| Get Post Subscription | Get a post subscription from the Help Center. |
| List Section Subscriptions | List all section subscriptions in the Help Center. |
| Get Section Subscription | Get a section subscription from the Help Center. |
| Create Section Subscription | Create a section subscription in the Help Center. |
| Delete Section Subscription | Delete a section subscription in the Help Center. |
| List Article Subscriptions | List all subscriptions for an article in the Help Center. |
| Get Article Subscription | Get an article subscription from the Help Center. |
| Create Article Subscription | Create a subscription to an article in the Help Center. |
| Delete Article Subscription | Delete a subscription to an article in the Help Center. |
| Raw Request | Send a raw HTTP request to Zendesk. |
| Create Webhook Trigger | Create a Zendesk trigger that fires a webhook. |
| List Triggers | List all workflow triggers configured in Zendesk. |
| Create Webhook | Create a webhook in Zendesk to receive notifications of changes to users, organizations, or tickets. |
| Delete Instance Webhooks | Delete all webhooks pointing to this instance. |
| Delete Webhook | Delete a webhook by ID. |
| List Webhooks | List all webhooks configured in Zendesk. |
Triggers
| Trigger Name | Trigger Description |
|---|---|
| Webhook | Receive and validate webhook requests from Zendesk for manually configured webhook subscriptions. |
| New and Updated Tickets | Checks for new and updated tickets in Zendesk on a configured schedule. |
FAQs for Zendesk integrations
Yes. We offer built-in connectors for a variety of other collaboration systems including Jira, Intercom, Postmark, and SendGrid. These and other connectors are available from our connector library.