Zendesk Connector

Q: Does the Zendesk connector support OAuth?

Yes. The connector uses OAuth 2.0 .

Q: Can I build a custom connector for Zendesk integrations with my product?

Yes. Here are the instructions for writing custom connectors in Prismatic.

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About the Zendesk connector

The Zendesk connector accesses Zendesk data via the Zendesk Ticketing API.

This connector allows you and your customers to integrate Zendesk with your product, enabling your customers to work with users, tickets, categories, articles and more in Zendesk via those integrations.

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Actions

Actions are tasks that you add to your workflow. One action might update records in a third-party API, while another action might fetch a list of records.

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Triggers

Triggers cause workflows to run. Some triggers run on a schedule. Others are invoked by a webhook request, or poll an API for new data. If a connector does not have a built-in trigger, you can use a generic scheduled or webhook trigger.

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FAQs

Learn more about this connector and related integration functionality.

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Actions

Action Name	Action Description
Create Ticket	Create a new ticket.
Delete Ticket	Delete a ticket by ID.
Get Ticket By External ID	Get a ticket by external ID.
List Tickets	List all tickets.
List Tickets Requested By User	List all of the tickets that a particular user has requested.
List Tickets Assigned To User	List all of the tickets that have been assigned to a particular user.
Get Ticket	Get a ticket by ID.
Update Ticket	Update a ticket by ID.
Create User	Create a new user.
Delete User	Delete a user by ID.
List Users	List all users.
Search Users	Return an array of users who meet the search criteria.
Get User	Get a user by ID.
Update User	Update a user by ID.
List Articles	List all articles in the Help Center.
Get Article	Get an article from the Help Center.
Create Article	Create a new article in the Help Center.
Update Article	Update an existing article's metadata in the Help Center.
Associate Attachments to Article	Associate attachments in bulk to a single article, with a maximum of 20 attachments per request.
Create Category	Create a category in the Help Center.
Delete Category	Delete a category in the Help Center.
Get Category	Get a category from the Help Center.
List Categories	List all categories in the Help Center.
Update Category	Update a category in the Help Center.
List Article Attachments	List all attachments for an article in the Help Center.
Get Article Attachment	Get the properties of an attachment on an article in the Help Center.
Create Article Attachment	Create an attachment for an article in the Help Center.
Delete Article Attachment	Delete an existing article attachment.
Unified Search	Search for knowledge base articles, community posts, and external records in the Help Center.
Search Articles	Search for articles in the Help Center.
Search Posts	Search posts in the Help Center.
Create Section	Create a section in the Help Center.
Get Section	Get a section from the Help Center.
List Sections	Lists all the sections in the Help Center or in a specific category.
Update Section	Update a section in the Help Center.
Delete Section	Delete a section in the Help Center. (warning: deleting a section also deletes all its articles).
Create Topic	Create a new topic in the Help Center.
Delete Topic	Delete a topic from the Help Center.
Update Topic	Update a topic in the Help Center.
Get Topic	Get a topic from the Help Center.
List Topics	List all topics in the Help Center.
Create Post	Create a new post in the Help Center.
Delete Post	Delete a post in the Help Center.
Get Post	Get a post from the Help Center.
List Posts	List all posts in the Help Center.
Update Post	Update a post in the Help Center.
Create Topic Subscription	Create a new topic subscription in the Help Center.
Get Topic Subscription	Get a topic subscription from the Help Center.
List Topic Subscriptions	List all topic subscriptions in the Help Center.
Delete Topic Subscription	Delete a topic subscription in the Help Center.
List Post Subscriptions	List all post subscriptions in the Help Center.
Create Post Subscription	Create a post subscription in the Help Center.
Delete Post Subscription	Delete a post subscription in the Help Center.
Get Post Subscription	Get a post subscription from the Help Center.
List Section Subscriptions	List all section subscriptions in the Help Center.
Get Section Subscription	Get a section subscription from the Help Center.
Create Section Subscription	Create a section subscription in the Help Center.
Delete Section Subscription	Delete a section subscription in the Help Center.
List Article Subscriptions	List all subscriptions for an article in the Help Center.
Get Article Subscription	Get an article subscription from the Help Center.
Create Article Subscription	Create a subscription to an article in the Help Center.
Delete Article Subscription	Delete a subscription to an article in the Help Center.
Raw Request	Send a raw HTTP request to Zendesk.
Create Webhook Trigger	Create a Zendesk trigger that fires a webhook.
List Triggers	List all workflow triggers configured in Zendesk.
Create Webhook	Create a webhook in Zendesk to receive notifications of changes to users, organizations, or tickets.
Delete Instance Webhooks	Delete all webhooks pointing to this instance.
Delete Webhook	Delete a webhook by ID.
List Webhooks	List all webhooks configured in Zendesk.

Triggers

Trigger Name	Trigger Description
Webhook	Receive and validate webhook requests from Zendesk for manually configured webhook subscriptions.
New and Updated Tickets	Checks for new and updated tickets in Zendesk on a configured schedule.

FAQs for Zendesk integrations

Does Prismatic offer built-in connectors for other collaboration systems?

Yes. We offer built-in connectors for a variety of other collaboration systems including Jira, Intercom, Postmark, and SendGrid. These and other connectors are available from our connector library.

Does the Zendesk connector support OAuth?

Does the Zendesk connector support webhooks?

Can I build a custom connector for Zendesk integrations with my product?

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