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Connectors
Zendesk

Zendesk Connector

Quickly build integrations connecting your B2B SaaS to Zendesk.

API Connectors

Integrate with customers’ other SaaS apps, fast

Prismatic’s API connectors make it easy to integrate other SaaS apps – without reinventing the wheel. Triggers, actions, and auth are fully handled. And they work with all of Prismatic’s options for building integrations:

  • Empower non-devs with a low-code designer
  • Give devs freedom to build completely in code
  • Let customers build their own automations
Built-In and custom connectors

About the Zendesk Connector

Manage Tickets and users in Zendesk
Documentation

Actions

Action NameAction Description
Create TicketCreate a new ticket
Delete TicketDelete the information and metadata of a ticket by Id
Get Ticket By External IDGet a ticket by external ID
List TicketsList all Tickets
List Tickets Requested By UserList all of the tickets that a particular user has requested
List Tickets Assigned To UserList all of the tickets that have been assigned to a particular user
Show TicketGet the information and metadata of a ticket by Id
Update TicketUpdate the information and metadata of a ticket by Id
Create UserCreate a new user
Delete UserDelete the information and metadata of a user by Id
List UsersList all Users
Search UsersReturns an array of users who meet the search criteria.
Show UserGet the information and metadata of a user by Id
Update UserUpdate the information and metadata of a user by Id
List ArticlesRetrieve a list of all articles in the Help Center.
Get ArticleShows the properties of the specified article in the Help Center.
Create ArticleCreate a new Article in the Help Center.
Update ArticleUpdate an existing Article's Metadata in the Help Center.
Associate Attachments in Bulk to ArticleAssociate attachments in bulk to one article at a time, with a maximum of 20 attachments per request.
Create CategoryCreate a category in the Help Center.
Delete CategoryDelete a category in the Help Center.
Get CategoryGet a category in the Help Center.
List CategoriesList all categories in the Help Center.
Update CategoryUpdate a category in the Help Center.
List Article AttachmentsLists all the article's attachments in the Help Center.
Get Article AttachmentShows the properties of the specified attachment on an Article located in the Help Center.
Create Article AttachmentCreates an attachment for the specified article in the Help Center.
Delete Article AttachmentDeletes an existing article attachment.
Unified SearchSearch for knowledge base articles, community posts, and external records in the Help Center.
Search ArticlesSearch for articles in the Help Center.
Search PostsSearch posts in the Help Center.
Create SectionCreate a category in the Help Center.
Get SectionRetrieve a section in the Help Center.
List SectionsLists all the sections in the Help Center or in a specific category.
Update SectionUpdate section in the Help Center.
Delete SectionDelete a section in the Help Center. (warning: deleting a section also deletes all its articles).
Create TopicCreate a new topic in the Help Center.
Delete TopicDelete a topic from the Help Center.
Update TopicUpdate a topic in the Help Center.
Get TopicRetrieve a topic from the Help Center.
List TopicsRetrieve a list of topics from the Help Center.
Create PostCreate a new post in the Help Center.
Delete PostDelete a post in the Help Center.
Get PostRetrieve a post from the Help Center.
List PostsList all posts in the Help Center.
Update PostUpdate a post in the Help Center.
Create Topic SubscriptionCreate a new Topic subscription In The Help Center.
Get Topic SubscriptionGet a Topic subscription in the Help Center.
List Topic SubscriptionsList all Topic subscriptions in the Help Center.
Delete Topic SubscriptionDelete a Topic subscription in the Help Center.
List Post SubscriptionsList all Post subscriptions in the Help Center.
Create Post SubscriptionCreate a Post subscription in the Help Center.
Delete Post SubscriptionDelete a Post subscription in the Help Center.
Get Post SubscriptionGet a Post subscription in the Help Center.
List Section SubscriptionsList all Section subscriptions in the Help Center.
Get Section SubscriptionGet a Section subscription in the Help Center.
Create Section SubscriptionCreate a Section subscription in the Help Center.
Delete Section SubscriptionDelete a Section subscription in the Help Center.
List Article SubscriptionsList all subscriptions for an article in the Help Center.
Get Article SubscriptionGet an Article Subscription in the Help Center.
Create Article SubscriptionCreate a subscription to an article in the Help Center.
Delete Article SubscriptionDelete a subscription to an article in the Help Center.
Raw RequestSend raw HTTP request to Zendesk
Create Webhook TriggerCreate a trigger to cause a webhook to fire
List TriggersList workflow triggers
Create WebhookCreate a webhook in Zendesk to notify you of changes to your users, organization, or tickets
Delete Instance WebhooksDelete all webhooks pointed at this instance
Delete WebhookDelete a webhook by ID
List WebhooksList webhooks configured in Zendesk

Triggers

Trigger NameTrigger Description
WebhookReceive and validate webhook requests from Zendesk for webhooks you configure.
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