Jira Service Management Connector
Quickly build integrations connecting your B2B SaaS to Jira Service Management.
About the Jira Service Management Connector
Interact with the Jira Service Management API to manage service requests, issues, request types, queues, and approvals.
Actions
| Action Name | Action Description |
|---|---|
| List Service Desks | Returns all service desks in the Jira Service Management instance. |
| Get Service Desk | Returns a single service desk by ID. |
| List Requests | Returns service requests for the given service desk. |
| Create Request | Creates a new service request in the specified service desk. |
| Get Request | Returns a single service request by issue ID or key. |
| Add Comment | Adds a comment to a service request. |
| List Comments | Returns comments for a service request. |
| Upload Temporary File | Uploads a file as a temporary attachment for later use with Add Attachment. |
| Add Attachment | Attaches a previously uploaded temporary file to a service request. |
| List Approvals | Returns the approvals for a service request. |
| Approve or Decline Request | Approves or declines a pending approval on a service request. |
| List SLA Information | Returns SLA information for a service request. |
| List Transitions | Returns available status transitions for a service request. |
| Transition Request | Transitions a service request to a new status. |
| List Organizations | Returns all organizations in the Jira Service Management instance. |
| Create Organization | Creates a new organization. |
| Get Organization | Returns a single organization by ID. |
| Delete Organization | Deletes an organization by ID. |
| List Organization Users | Returns users associated with an organization. |
| Add Users to Organization | Adds users to an organization by accountId. |
| Remove Users from Organization | Removes users from an organization by accountId. |
| List Service Desk Organizations | Returns organizations linked to a service desk. |
| Add Organization to Service Desk | Links an organization to the specified service desk. |
| Remove Organization from Service Desk | Unlinks an organization from the specified service desk. |
| List Organization Properties | Returns the property keys stored against an organization. |
| Get Organization Property | Returns the value of a single organization property. |
| Set Organization Property | Stores a custom JSON value against an organization under the specified property key. |
| Delete Organization Property | Removes a custom property from an organization by key. |
| List Customers | Returns customers associated with a service desk. |
| Create Customer | Creates a portal-only customer account, adds them to the specified service desk, and sends an invite email. |
| Create Portal-Only Customer | Creates a portal-only customer account without linking them to a service desk. |
| Add Customers to Service Desk | Adds one or more existing customers to the specified service desk by accountId. |
| Remove Customers from Service Desk | Removes one or more customers from the specified service desk by accountId. |
| Revoke Portal-Only Access | Revokes a user's portal-only access so they can no longer log in as a portal customer. |
| List Request Types | Returns all request types for a service desk. |
| Get Request Type | Returns a single request type for a service desk. |
| List Queues | Returns queues for a service desk. |
| List Queue Issues | Returns the issues in a service desk queue. |
| Create Integration Alert | Ingests a new alert into JSM Ops via the integration API. Returns an asynchronous request ID; use Get Integration Alert Request to check processing status. |
| Acknowledge Integration Alert | Acknowledges an alert via the integration API. Returns an asynchronous request ID. |
| Close Integration Alert | Closes (resolves) an alert via the integration API. Returns an asynchronous request ID. |
| Add Integration Alert Note | Adds a note to an alert via the integration API. Returns an asynchronous request ID. |
| Get Integration Alert Request | Returns the processing status of an asynchronous Integration Events request by ID. |
| Create Ops Alert | Creates a new alert in JSM Ops. Returns an asynchronous request ID; use Get Ops Alert to fetch the resulting alert once processed. |
| List Ops Alerts | Returns alerts in JSM Ops, optionally filtered by query. |
| Get Ops Alert | Returns a single Ops alert by identifier. |
| Delete Ops Alert | Deletes an Ops alert. |
| Acknowledge Ops Alert | Acknowledges an Ops alert. |
| Close Ops Alert | Closes (resolves) an Ops alert. |
| Snooze Ops Alert | Snoozes an Ops alert until the supplied ISO-8601 timestamp. |
| List Ops Schedules | Returns all on-call schedules configured in JSM Ops. |
| Get Ops Schedule | Returns a single Ops schedule by ID. |
| Get Ops On-Call | Returns the recipients currently on-call for the specified Ops schedule. |
| Search Asset Objects | Searches Assets/CMDB objects using AQL (Asset Query Language). |
| Get Asset Object | Returns a single Assets/CMDB object by ID. |
| Create Asset Object | Creates a new Assets/CMDB object of the specified object type with the provided attributes. |
| Update Asset Object | Updates an existing Assets/CMDB object with the supplied attributes. |
| Delete Asset Object | Deletes an Assets/CMDB object by ID. |
| List Asset Schemas | Returns all Assets/CMDB object schemas in the workspace. |
| Get Asset Schema | Returns a single Assets/CMDB object schema by ID. |
| List Schema Object Types | Returns all object types defined in the specified Assets/CMDB object schema. |
| Raw Request | Send raw HTTP request to the Jira Service Management REST API. |
Triggers
| Trigger Name | Trigger Description |
|---|---|
| New Ops Alerts | Fetches new alerts created in Jira Service Management Ops on a recurring schedule. |
| New Service Requests | Fetches new service requests created in Jira Service Management on a recurring schedule. |