Freshservice Connector

Quickly build integrations connecting your B2B SaaS to Freshservice.

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About the Freshservice Connector

Manage tickets, problems, agents, and assets in Freshservice.

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Actions

Actions are tasks that you add to your workflow. One action might update records in a third-party API, while another action might fetch a list of records.

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Triggers

Triggers cause workflows to run. Some triggers run on a schedule. Others are invoked by a webhook request, or poll an API for new data. If a connector does not have a built-in trigger, you can use a generic scheduled or webhook trigger.

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FAQs

Learn more about this connector and related integration functionality.

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Actions

Action Name	Action Description
Create Problem	Creates a new problem in Freshservice.
Delete Problem	Deletes a problem by ID.
Get Problem	Retrieves details of a problem by ID.
List Problems	Returns a list of all problems.
Move Problem	Moves a problem to a different workspace.
Update Problem	Updates an existing problem.
Create Ticket	Creates a new ticket in Freshservice.
Delete Ticket	Deletes a ticket by ID.
Get Ticket	Retrieves details of a ticket by ID.
List Tickets	Returns a list of all tickets.
Move Ticket	Moves a ticket to a different workspace.
Update Ticket	Updates an existing ticket.
Create Requester	Creates a new requester in Freshservice.
Deactivate Requester	Deactivates a requester by ID.
Get Requester	Retrieves details of a requester by ID.
List Requesters	Returns a list of all requesters.
Update Requester	Updates an existing requester.
Create Agent	Creates a new agent in Freshservice.
Deactivate Agent	Deactivates an agent by ID.
Forget Agent	Permanently removes an agent and associated data.
Get Agent	Retrieves details of an agent by ID.
List Agents	Returns a list of all agents.
Update Agent	Updates an existing agent.
Create Asset	Creates a new asset in Freshservice.
Delete Asset	Deletes an asset by display ID.
Get Asset	Retrieves details of an asset by display ID.
List Assets	Returns a list of all assets.
Move Asset	Moves an asset to a different workspace.
Search Asset	Searches for assets matching a query.
Update Asset	Updates an existing asset.
Create Software	Creates a new software application in Freshservice.
Delete Software	Deletes a software application by ID.
Get Software	Retrieves details of a software application by ID.
List Software	Returns a list of all software applications.
Move Software	Moves a software application to a different workspace.
Update Software	Updates an existing software application.
Create Service Request	Creates a new service request in Freshservice.
Raw Request	Sends a raw HTTP request to the Freshservice API.
Get Workspace	Retrieves details of a workspace by ID.
List Workspaces	Returns a list of all workspaces.

Triggers

Trigger Name	Trigger Description

API Connectors

Integrate with customers' other SaaS apps, fast

Prismatic’s API connectors make it easy to integrate other SaaS apps – without reinventing the wheel. Triggers, actions, and auth are fully handled. And they work with all of Prismatic’s options for building integrations:

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Give devs freedom to build completely in code
Let customers create their own workflows

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