Prismatic's embedded iPaaS helps Support teams solve integration issues faster, enables customers to self-serve integrations, and more.
Solve integration issues faster
Too often, integrations can be a black box, requiring engineering resources if there are any issues. But with our embedded integration platform, you can easily track which integrations are deployed to which customers and have full access to log files, config, and everything else about an integration.
This allows you to solve many integrations quickly without involving engineering.
Let customers self-serve
Our embedded iPaaS allows customers to serve themselves by configuring, enabling, monitoring, and troubleshooting integrations. When the customer determines something isn’t working correctly, they can look at the integration status, verify the configuration, view the logs, and troubleshoot the issue.
As a result, many integration support issues can be addressed and resolved by customers up front, reducing the number of issues that make it to you for resolution.
Use real-time monitoring and alerting
The same monitoring and alerting tools that customers can use are also available to you. You can set up rules to alert you and others when integrations run, run partially, or perhaps don’t run at all.
Use these tools to get out in front of issues and ensure that everyone who needs to know various integration statuses is automatically kept up to date, moving your response from reactive to proactive.
Rely on purpose-built infrastructure
Standing up and maintaining integration infrastructure is time-consuming. With our embedded integration platform, we take care of infrastructure maintenance and support for you.
That takes a whole class of possible support issues off your plate.