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Responding to Alert Events

Alert events​

An alert event is generated when an alert monitor is triggered. Upon event creation, users in the monitor's associated alert groups receive notifications (email or SMS) containing a direct link to the event. Team members can acknowledge and indicate active resolution of the issue by clearing the alert event.

Viewing alert events​

The most direct method to access an alert event is through the link provided in the notification email or SMS.

Alternatively, navigate to the Instances section via the left-hand sidebar to view all instances. Each instance displays an indicator in the lower-right corner when alert monitors are triggered but not yet cleared.

Alert monitor status indicator on instance in Prismatic app

Select an instance with triggered monitors and navigate to the Monitors tab to view active alerts.

Instance monitors with active alerts highlighted in Prismatic app

Select a triggered monitor to access its Details tab, then navigate to the Events tab for specific event information.

Selecting an individual alert event displays relevant logs from the time period surrounding the event at the bottom of the page.

Contextual logs for alert event in Prismatic app

For More Information: Log Retention

Clearing a triggered alert monitor​

When multiple team members receive alert notifications, it's crucial to track the event's resolution status. Clearing an alert monitor indicates acknowledgment of the event and active resolution efforts.

Navigate to the Monitors section via the left-hand sidebar. Select one or more triggered monitors. Click the icon to clear the selected events.

Clear selected alert events in Prismatic app