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Responding to Alert Events

Alert events​

An alert event is created when an alert monitor is triggered. When an event is created, any users in the monitor's associated alert groups receive a notification (email or SMS) with a link to the event. Your team members can indicate that the issue has been acknowledged and is being addressed by clearing the alert event.

Viewing alert events​

The easiest way to view an alert event is to click the link that is sent in the alert event email/SMS.

Alternatively, after clicking the Instances link on the left-hand sidebar, you will be presented with a list of all instances. Each instance has an indicator in the lower-right indicating if any alert monitors have been triggered but not yet cleared.

Alert monitor indicator on instance in Prismatic app

If you click an instance with triggered monitors and then select the Monitors tab, you can view currently triggered monitors.

Instance monitors with current uncleared alerts highlighted in Prismatic app

Clicking a triggered monitor will bring you to the monitor's Details tab. Then you can click the Events tab to see exactly what happened.

From there, clicking a specific alert event will bring up logs from just before and after the event on the bottom of the page.

Logs for time adjacent to alert events in Prismatic app

For More Information: Log Retention

Clearing a triggered alert monitor​

If multiple team members are notified by an alert event, it's important for the team to know if the event has been addressed. By marking an alert monitor as "cleared", your team member acknowledges the event and indicates that they are working to resolve the issue.

Click the Monitors link on the left-hand sidebar. Select one or more triggered monitors. Click the icon to clear your selected events.

Clear alert events in Prismatic app