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Alerting

Effective monitoring and alerting are crucial for maintaining reliable integrations. When issues occur - such as a dependent REST endpoint becoming unavailable or an integration's performance degrading significantly - your incident response team needs immediate notification. Proactive monitoring ensures that your team can identify and address integration issues before they impact your customers.

With properly configured monitoring and alerting you can put your mind at ease - no news is good news!

Prismatic alert monitors are configurable.

  • Choose from multiple alert triggers including elevated log levels, execution time thresholds, and failed executions
  • Notify your integration team through various channels:
    • Email notifications
    • Integration with services like Slack and PagerDuty
    • Custom webhook support for any notification system

Terminology​

  • An alert group is a set of users and webhooks that you notify when an instance exhibits noteworthy or unexpected behavior, such as execution failures.
  • An alert trigger specifies the conditions that initiate an alert monitor. You can configure triggers for:
    • Performance issues (e.g., exceeded execution time thresholds)
    • Error conditions (e.g., error or warning log messages)
    • Status changes (e.g., successful runs or instance enablement) For a comprehensive list of available triggers, see alert triggers.
  • An alert monitor combines an alert group with alert triggers for a specific instance. It defines which conditions should trigger alerts and which groups should be notified.
  • An alert event is what's generated when an alert trigger's conditions are met. For example, if an instance scheduled to run every 15 minutes fails, an alert event notifies the DevOps team. Subsequent failures generate new events until you resolve the issue.