{
  "data": [
    {
      "field": {
        "id": 101,
        "external_id": "CF-101",
        "object_type": "ticket",
        "label": "Urgency Level",
        "description": "A measure of how urgently the issue needs to be resolved.",
        "priority": 5,
        "required": true,
        "managed_by": "system",
        "definition": {
          "input_settings": "DROPDOWN",
          "data_type": "integer"
        },
        "created_datetime": "2024-01-01T12:00:00Z",
        "updated_datetime": "2024-08-21T12:30:00Z",
        "deactivated_datetime": null
      },
      "value": "High",
      "prediction": {
        "predicted": "Medium",
        "confidence": 85,
        "display": true,
        "confirmed": false,
        "modified": true
      }
    },
    {
      "field": {
        "id": 102,
        "external_id": "CF-102",
        "object_type": "ticket",
        "label": "Resolution Time",
        "description": "Estimated time to resolve the ticket.",
        "priority": 3,
        "required": false,
        "managed_by": "admin",
        "definition": {
          "input_settings": "INPUT_NUMBER",
          "data_type": "integer"
        },
        "created_datetime": "2024-01-02T13:00:00Z",
        "updated_datetime": "2024-08-21T14:00:00Z",
        "deactivated_datetime": null
      },
      "value": "48",
      "prediction": {
        "predicted": "72",
        "confidence": 70,
        "display": true,
        "confirmed": true,
        "modified": false
      }
    },
    {
      "field": {
        "id": 103,
        "external_id": "CF-103",
        "object_type": "ticket",
        "label": "Customer Satisfaction",
        "description": "Predicted customer satisfaction based on resolution.",
        "priority": 2,
        "required": true,
        "managed_by": "system",
        "definition": {
          "input_settings": "INPUT",
          "data_type": "integer"
        },
        "created_datetime": "2024-01-03T14:00:00Z",
        "updated_datetime": "2024-08-21T15:00:00Z",
        "deactivated_datetime": null
      },
      "value": "5",
      "prediction": {
        "predicted": "6",
        "confidence": 65,
        "display": true,
        "confirmed": false,
        "modified": true
      }
    }
  ]
}