{
  "data": {
    "data": [
      {
        "id": 1001,
        "assignee_user": {
          "id": 201,
          "email": "jane.doe@example.com",
          "name": "Jane Doe",
          "firstname": "Jane",
          "lastname": "Doe",
          "meta": {
            "sso": "sso-link",
            "profile_picture_url": "https://www.example.com/images/jane.jpg"
          }
        },
        "channel": "Email",
        "closed_datetime": "2024-08-21T19:00:00Z",
        "created_datetime": "2024-08-21T08:30:00Z",
        "customer": {
          "id": 301,
          "email": "customer301@example.com",
          "name": "John Smith",
          "firstname": "John",
          "lastname": "Smith"
        },
        "excerpt": "Urgent issue regarding account access...",
        "external_id": "EXT-1001",
        "from_agent": false,
        "integrations": {
          "CRM": {
            "customer_id": "1001",
            "interaction_count": 5
          }
        },
        "is_unread": true,
        "language": "en",
        "last_message_datetime": "2024-08-21T18:45:00Z",
        "last_received_message_datetime": "2024-08-21T18:44:00Z",
        "messages_count": 5,
        "meta": {
          "priority": "high",
          "category": "account issue"
        },
        "opened_datetime": "2024-08-21T09:00:00Z",
        "snoozed_datetime": null,
        "status": "Closed",
        "subject": "Account Access Problem",
        "tags": [
          {
            "id": 101,
            "name": "urgent",
            "uri": "https://www.example.com/tags/urgent",
            "decoration": {
              "color": "#FF0000"
            }
          },
          {
            "id": 102,
            "name": "account-issue",
            "uri": "https://www.example.com/tags/account-issue",
            "decoration": {
              "color": "#0000FF"
            }
          }
        ],
        "spam": false,
        "trashed_datetime": null,
        "updated_datetime": "2024-08-21T18:50:00Z",
        "via": "web",
        "uri": "https://www.example.com/tickets/1001"
      },
      {
        "id": 1002,
        "assignee_user": {
          "id": 202,
          "email": "tom.black@example.com",
          "name": "Tom Black",
          "firstname": "Tom",
          "lastname": "Black",
          "meta": {
            "sso": null,
            "profile_picture_url": null
          }
        },
        "channel": "Phone",
        "closed_datetime": null,
        "created_datetime": "2024-08-21T10:00:00Z",
        "customer": {
          "id": 302,
          "email": "customer302@example.com",
          "name": "Alice Johnson",
          "firstname": "Alice",
          "lastname": "Johnson"
        },
        "excerpt": "Inquiry about billing adjustments...",
        "external_id": "EXT-1002",
        "from_agent": true,
        "integrations": {
          "BillingSystem": {
            "account_id": "302",
            "last_payment_date": "2024-08-15"
          }
        },
        "is_unread": false,
        "language": "es",
        "last_message_datetime": "2024-08-21T15:30:00Z",
        "last_received_message_datetime": "2024-08-21T15:29:00Z",
        "messages_count": 3,
        "meta": {
          "priority": "medium",
          "category": "billing"
        },
        "opened_datetime": "2024-08-21T10:15:00Z",
        "snoozed_datetime": null,
        "status": "Open",
        "subject": "Billing Adjustment Request",
        "tags": [
          {
            "id": 103,
            "name": "billing",
            "uri": "https://www.example.com/tags/billing",
            "decoration": {
              "color": "#00FF00"
            }
          }
        ],
        "spam": null,
        "trashed_datetime": null,
        "updated_datetime": "2024-08-21T15:35:00Z",
        "via": "phone",
        "uri": "https://www.example.com/tickets/1002"
      }
    ],
    "object": "list",
    "uri": "/tickets",
    "meta": {
      "prev_cursor": null,
      "next_cursor": null
    }
  }
}