{
  "data": {
    "tickets": [
      {
        "cc_emails": [
          "ram@freshservice.com",
          "diana@freshservice.com"
        ],
        "fwd_emails": [],
        "reply_cc_emails": [
          "ram@freshservice.com",
          "diana@freshservice.com"
        ],
        "fr_escalated": false,
        "spam": false,
        "email_config_id": null,
        "group_id": null,
        "priority": 1,
        "requester_id": 1000000675,
        "requested_for_id": 1000000670,
        "responder_id": null,
        "source": 2,
        "status": 2,
        "subject": "Support Needed...",
        "to_emails": null,
        "department_id": null,
        "id": 264,
        "type": "Incident",
        "due_by": "2017-09-11T10:26:17Z",
        "fr_due_by": "2017-09-09T10:26:17Z",
        "is_escalated": false,
        "description": "<div>Details about the issue...</div>",
        "description_text": "Details about the issue...",
        "category": null,
        "sub_category": null,
        "item_category": null,
        "custom_fields": {
          "auto_checkbox": null
        },
        "created_at": "2017-09-08T10:26:17Z",
        "updated_at": "2017-09-08T10:26:17Z",
        "tags": [],
        "attachments": [],
        "workspace_id": 3,
        "resolution_notes": "Resolution note for the ticket...",
        "resolution_notes_html": "<div>Resolution note for the ticket...</div>"
      }
    ]
  }
}