ServiceNow Component

Create records and incidents within ServiceNow

Component key: servicenow

Description

ServiceNow is platform that helps you manage digital workflows. The ServiceNow component gives you the ability to insert table records and incidents on the platform.

Connections

OAuth 2.0 Authorization Code

Input	Notes
Authorize URL string / Required authorizeUrl	The OAuth 2.0 Authorization URL for ServiceNow
Client ID string / Required clientId	Client Identifier of your app for ServiceNow
Client Secret password / Required clientSecret	Client Secret of your app for ServiceNow
Scopes string scopes	Space separated OAuth 2.0 permission scopes for ServiceNow
Token URL string / Required tokenUrl	The OAuth 2.0 Token URL for ServiceNow

Basic Username/Password

Input	Notes
Password password / Required password	Password
Username string / Required username	Username

Data Sources

Select Table

Select a table from the list of tables in ServiceNow. Returns the sys_id of the selected table. | key: selectTable | type: picklist

Input	Notes	Example
Connection connection / Required connection
Instance URL string / Required instanceUrl	The URL of the specific ServiceNow instance to use for API requests	https://instance.service-now.com

Actions

Create Incident

Creates an Incident with the specified field names and values | key: createIncident

Input	Default	Notes	Example
API Version string / Required apiVersionInput		The version of the ServiceNow API to use	v2
Connection connection / Required connection
Debug Request boolean debug	false	Enabling this flag will log out the current request.
Values string / Required Key Value List fieldValuesInput		The names of the fields and their values to use when creating a record
Instance URL string / Required instanceUrlInput		The URL of the specific ServiceNow instance to use for API requests	https://instance.service-now.com

Create Table Record

Creates a record in the specified table with the specified field names and values | key: createTableRecord

Input	Default	Notes	Example
API Version string / Required apiVersionInput		The version of the ServiceNow API to use	v2
Connection connection / Required connection
Debug Request boolean debug	false	Enabling this flag will log out the current request.
Values string / Required Key Value List fieldValuesInput		The names of the fields and their values to use when creating a record
Instance URL string / Required instanceUrlInput		The URL of the specific ServiceNow instance to use for API requests	https://instance.service-now.com
Table string / Required tableNameInput		The name of the ServiceNow table in which to create a record	incident

Create User

Creates a User with the specified field names and values | key: createUser

Input	Default	Notes	Example
API Version string / Required apiVersionInput		The version of the ServiceNow API to use	v2
Connection connection / Required connection
Debug Request boolean debug	false	Enabling this flag will log out the current request.
Email string email		The Email of the User
Values string Key Value List fieldValuesInputNonRequired		The names of the fields and their values to use when creating a record
First Name string firstName		The User's First Name
Instance URL string / Required instanceUrlInput		The URL of the specific ServiceNow instance to use for API requests	https://instance.service-now.com
Last Name string lastName		The User's Last Name
User Id string userName		The Username of the User

Delete Attachment

This method deletes the attachment with a specific sys_id value. | key: deleteAttachment

Input	Default	Notes	Example
API Version string / Required apiVersionInput		The version of the ServiceNow API to use	v2
Connection connection / Required connection
Debug Request boolean debug	false	Enabling this flag will log out the current request.
Instance URL string / Required instanceUrlInput		The URL of the specific ServiceNow instance to use for API requests	https://instance.service-now.com
Sys ID string / Required sysId		Sys_id value of the attachment to delete.	d71f7935c0a8016700802b64c67c11c6

{
  "data": ""
}

Delete Incident

Delete an Incident | key: deleteIncident

Input	Default	Notes	Example
API Version string / Required apiVersionInput		The version of the ServiceNow API to use	v2
Connection connection / Required connection
Debug Request boolean debug	false	Enabling this flag will log out the current request.
Instance URL string / Required instanceUrlInput		The URL of the specific ServiceNow instance to use for API requests	https://instance.service-now.com
Sys ID string / Required sysId		The Sys ID of the record being queried	d71f7935c0a8016700802b64c67c11c6

Delete Table Record

Delete a record for a given ID in the specified Table | key: deleteTableRecord

Input	Default	Notes	Example
API Version string / Required apiVersionInput		The version of the ServiceNow API to use	v2
Connection connection / Required connection
Debug Request boolean debug	false	Enabling this flag will log out the current request.
Instance URL string / Required instanceUrlInput		The URL of the specific ServiceNow instance to use for API requests	https://instance.service-now.com
Sys ID string / Required sysId		The Sys ID of the record being queried	d71f7935c0a8016700802b64c67c11c6
Table string / Required tableNameInput		The name of the ServiceNow table in which to create a record	incident

Delete User

Deletes a User | key: deleteUser

Input	Default	Notes	Example
API Version string / Required apiVersionInput		The version of the ServiceNow API to use	v2
Connection connection / Required connection
Debug Request boolean debug	false	Enabling this flag will log out the current request.
Instance URL string / Required instanceUrlInput		The URL of the specific ServiceNow instance to use for API requests	https://instance.service-now.com
Sys ID string / Required sysId		The Sys ID of the record being queried	d71f7935c0a8016700802b64c67c11c6

Get Attachment

Returns the metadata for the attachment file with a specific sys_id value. | key: getAttachment

Input	Default	Notes	Example
API Version string / Required apiVersionInput		The version of the ServiceNow API to use	v2
Connection connection / Required connection
Debug Request boolean debug	false	Enabling this flag will log out the current request.
Instance URL string / Required instanceUrlInput		The URL of the specific ServiceNow instance to use for API requests	https://instance.service-now.com
Sys ID string / Required sysId		The Sys ID of the record being queried	d71f7935c0a8016700802b64c67c11c6

{
  "data": {
    "result": {
      "table_sys_id": "5054b6f8c0a800060056addcf551ecf8",
      "size_bytes": "462",
      "download_link": "https://instance.service-now.com/api/now/attachment/615ea769c0a80166001cf5f2367302f5/file",
      "sys_updated_on": "2009-05-21 04:12:21",
      "sys_id": "615ea769c0a80166001cf5f2367302f5",
      "image_height": "",
      "sys_created_on": "2009-05-21 04:12:21",
      "file_name": "blocks.swf",
      "sys_created_by": "glide.maint",
      "compressed": "true",
      "average_image_color": "",
      "sys_updated_by": "glide.maint",
      "sys_tags": "",
      "table_name": "content_block_programmatic",
      "image_width": "",
      "sys_mod_count": "0",
      "content_type": "application/x-shockwave-flash",
      "size_compressed": "485"
    }
  }
}

Get Attachment File

Returns the binary file attachment with a specific sys_id value. | key: getAttachmentFile

Input	Default	Notes	Example
API Version string / Required apiVersionInput		The version of the ServiceNow API to use	v2
Connection connection / Required connection
Debug Request boolean debug	false	Enabling this flag will log out the current request.
Instance URL string / Required instanceUrlInput		The URL of the specific ServiceNow instance to use for API requests	https://instance.service-now.com
Sys ID string / Required sysId		The Sys ID of the record being queried	d71f7935c0a8016700802b64c67c11c6

{
  "data": {
    "type": "Buffer",
    "data": [
      102,
      105,
      108,
      101,
      32,
      99,
      111,
      110,
      116,
      101,
      110,
      116,
      115
    ]
  }
}

Get Incident

Gets an Incident by ID | key: getIncident

Input	Default	Notes	Example
API Version string / Required apiVersionInput		The version of the ServiceNow API to use	v2
Connection connection / Required connection
Debug Request boolean debug	false	Enabling this flag will log out the current request.
Instance URL string / Required instanceUrlInput		The URL of the specific ServiceNow instance to use for API requests	https://instance.service-now.com
Sys ID string / Required sysId		The Sys ID of the record being queried	d71f7935c0a8016700802b64c67c11c6

Get Knowledge Article

Returns specific knowledge article content and its field values. | key: getKnowledgeArticle

Input	Default	Notes	Example
API Version string / Required apiVersionInput		The version of the ServiceNow API to use	v2
Article ID string / Required articleId		Sys_id or knowledge base (KB) number of a knowledge article in the Knowledge [kb_knowledge] table.	KB0012345
Connection connection / Required connection
Debug Request boolean debug	false	Enabling this flag will log out the current request.
Fields string fields		Comma-separated list of fields from the Knowledge [kb_knowledge] table to show details in results.	active,sys_id
Instance URL string / Required instanceUrlInput		The URL of the specific ServiceNow instance to use for API requests	https://instance.service-now.com
Language string language		List of comma-separated languages in two-letter ISO 639-1 language code format to restrict results to. Alternatively type 'all' to search in all valid installed languages on an instance.	en
Search ID string searchId		Optional unless using the 'Search Rank' input. Unique identifier of search that returned this article. You can retrieve this value (articles.id element) using the 'List Knowledge Articles' action.	kb_knowledge:3b0fccee0a0a0b9b00d34b36ea41a43e
Search Rank string searchRank		Optional unless using the 'Search ID' input. Article search rank by click-rate (articles.rank) that you can retrieve using the 'List Knowledge Articles' action.	1
Update View boolean updateView	false	Update view count and record an entry for the article in the Knowledge Use [kb_use] table.

Get Knowledge Article Attachment

Returns a knowledge article attachment as a file. | key: getKnowledgeArticleAttachment

Input	Default	Notes	Example
API Version string / Required apiVersionInput		The version of the ServiceNow API to use	v2
Article Sys ID string / Required articleSysId		Sys_id of the knowledge article with the attachment you intend to retrieve. Located in the Knowledge Bases [kb_knowledge] table.	f2765f9fc0a8011b0120ec1b352bf09b
Attachment Sys ID string / Required attachmentSysId		Sys_id of record to which the attachment belongs.	f2765f9fc0a8011b0120ec1b352bf09b
Connection connection / Required connection
Debug Request boolean debug	false	Enabling this flag will log out the current request.
Instance URL string / Required instanceUrlInput		The URL of the specific ServiceNow instance to use for API requests	https://instance.service-now.com

Get Table Record

Get a record for a given ID in the specified Table | key: getTableRecord

Input	Default	Notes	Example
API Version string / Required apiVersionInput		The version of the ServiceNow API to use	v2
Connection connection / Required connection
Debug Request boolean debug	false	Enabling this flag will log out the current request.
Instance URL string / Required instanceUrlInput		The URL of the specific ServiceNow instance to use for API requests	https://instance.service-now.com
Sys ID string / Required sysId		The Sys ID of the record being queried	d71f7935c0a8016700802b64c67c11c6
Table string / Required tableNameInput		The name of the ServiceNow table in which to create a record	incident

Get User by Id

Gets a User by their Id | key: getUser

Input	Default	Notes	Example
API Version string / Required apiVersionInput		The version of the ServiceNow API to use	v2
Connection connection / Required connection
Debug Request boolean debug	false	Enabling this flag will log out the current request.
Instance URL string / Required instanceUrlInput		The URL of the specific ServiceNow instance to use for API requests	https://instance.service-now.com
Sys ID string / Required sysId		The Sys ID of the record being queried	d71f7935c0a8016700802b64c67c11c6

Get User by Username

Get a record for a given ID in the specified Table | key: getUserByUsername

Input	Default	Notes	Example
API Version string / Required apiVersionInput		The version of the ServiceNow API to use	v2
Connection connection / Required connection
Debug Request boolean debug	false	Enabling this flag will log out the current request.
Instance URL string / Required instanceUrlInput		The URL of the specific ServiceNow instance to use for API requests	https://instance.service-now.com
User Id string userName		The Username of the User

List Attachments

Returns the metadata for multiple attachments. | key: listAttachments

Input	Default	Notes	Example
API Version string / Required apiVersionInput		The version of the ServiceNow API to use	v2
Connection connection / Required connection
Debug Request boolean debug	false	Enabling this flag will log out the current request.
Instance URL string / Required instanceUrlInput		The URL of the specific ServiceNow instance to use for API requests	https://instance.service-now.com
Sysparm Limit string sysparmLimit		Limit to be applied on pagination. Default is 1000. Unusually large values can impact system performance.	100
Sysparm Offset string sysparmOffset		Starting record index for which to begin retrieving records. This functionality enables the retrieval of all records, regardless of the number of records, in small manageable chunks. For example, the first time you call this endpoint, sysparm_offset is set to '0'. To simply page through all available records, use sysparm_offset=sysparm_offset+sysparm_limit, until you reach the end of all records.	0
Sysparm Query string sysparmQuery		Encoded query used to filter the result set. Syntax: sysparm_query=<col_name><operator><value>.	active=true^ORDERBYnumber^ORDERBYDESCcategory

{
  "data": {
    "result": [
      {
        "table_sys_id": "5054b6f8c0a800060056addcf551ecf8",
        "size_bytes": "462",
        "download_link": "https://instance.service-now.com/api/now/attachment/615ea769c0a80166001cf5f2367302f5/file",
        "sys_updated_on": "2009-05-21 04:12:21",
        "sys_id": "615ea769c0a80166001cf5f2367302f5",
        "image_height": "",
        "sys_created_on": "2009-05-21 04:12:21",
        "file_name": "blocks.swf",
        "sys_created_by": "glide.maint",
        "compressed": "true",
        "average_image_color": "",
        "sys_updated_by": "glide.maint",
        "sys_tags": "",
        "table_name": "content_block_programmatic",
        "image_width": "",
        "sys_mod_count": "0",
        "content_type": "application/x-shockwave-flash",
        "size_compressed": "485"
      }
    ]
  }
}

List Featured Knowledge Articles

Returns a list of the most-viewed knowledge articles and featured knowledge articles. | key: listFeaturedKnowledgeArticles

Input	Default	Notes	Example
API Version string / Required apiVersionInput		The version of the ServiceNow API to use	v2
Connection connection / Required connection
Debug Request boolean debug	false	Enabling this flag will log out the current request.
Fields string fields		Comma-separated list of fields from the Knowledge [kb_knowledge] table to show details in results.	active,sys_id
Instance URL string / Required instanceUrlInput		The URL of the specific ServiceNow instance to use for API requests	https://instance.service-now.com
Knowledge Base Sys ID's string kb		Comma-separated list of knowledge base sys_ids from the Knowledge Bases [kb_knowledge_base] table to restrict results to.	a7e8a78bff0221009b20ffffffffff17,a7e8a78bff0221009b20ffffffffff18
Language string language		List of comma-separated languages in two-letter ISO 639-1 language code format to restrict results to. Alternatively type 'all' to search in all valid installed languages on an instance.	en
Limit string limit		Maximum number of records to return. Unusually large limit values can impact system performance. For requests that exceed this number of records, use the Offset input to paginate record retrieval.	100
Offset string offset		Starting record index for which to begin retrieving records. Use this value to paginate record retrieval. This functionality enables the retrieval of all records, regardless of the number of records, in small manageable chunks. For example, the first time this endpoint is called, offset is set to '0'.	0

List Incidents

Gets a list of all Incidents | key: listIncidents

Input	Default	Notes	Example
API Version string / Required apiVersionInput		The version of the ServiceNow API to use	v2
Connection connection / Required connection
Debug Request boolean debug	false	Enabling this flag will log out the current request.
Instance URL string / Required instanceUrlInput		The URL of the specific ServiceNow instance to use for API requests	https://instance.service-now.com
Sysparm Limit string sysparmLimit		Max number of records to return. Large values can impact performance. For pagination with large data sets include the Sysparm Offset	100
Sysparm Offset string sysparmOffset		Starting record index for which to begin retrieving records. This functionality enables the retrieval of all records, regardless of the number of records, in small manageable chunks. For example, the first time you call this endpoint, sysparm_offset is set to '0'. To simply page through all available records, use sysparm_offset=sysparm_offset+sysparm_limit, until you reach the end of all records.	0
Sysparm Query string sysparmQuery		Encoded query used to filter the result set. Syntax: sysparm_query=<col_name><operator><value>.	active=true^ORDERBYnumber^ORDERBYDESCcategory

List Knowledge Articles

Returns a list of knowledge base (KB) articles which can be searched and filtered using various parameters. | key: listKnowledgeArticles

Input	Default	Notes	Example
API Version string / Required apiVersionInput		The version of the ServiceNow API to use	v2
Connection connection / Required connection
Debug Request boolean debug	false	Enabling this flag will log out the current request.
Fields string fields		Comma-separated list of fields from the Knowledge [kb_knowledge] table to show details in results.	active,sys_id
Filter string filter		Encoded query to use to filter the result set.	score=-1.0^ORDERBYnumber
Instance URL string / Required instanceUrlInput		The URL of the specific ServiceNow instance to use for API requests	https://instance.service-now.com
Knowledge Base Sys ID's string kb		Comma-separated list of knowledge base sys_ids from the Knowledge Bases [kb_knowledge_base] table to restrict results to.	a7e8a78bff0221009b20ffffffffff17,a7e8a78bff0221009b20ffffffffff18
Language string language		List of comma-separated languages in two-letter ISO 639-1 language code format to restrict results to. Alternatively type 'all' to search in all valid installed languages on an instance.	en
Limit string limit		Maximum number of records to return. Unusually large limit values can impact system performance. For requests that exceed this number of records, use the Offset input to paginate record retrieval.	100
Offset string offset		Starting record index for which to begin retrieving records. Use this value to paginate record retrieval. This functionality enables the retrieval of all records, regardless of the number of records, in small manageable chunks. For example, the first time this endpoint is called, offset is set to '0'.	0
Query string query		Text to search for, can be empty.	incident

List Most Viewed Knowledge Articles

Returns a list of knowledge articles prioritized by most-viewed. | key: listMostViewedKnowledgeArticles

Input	Default	Notes	Example
API Version string / Required apiVersionInput		The version of the ServiceNow API to use	v2
Connection connection / Required connection
Debug Request boolean debug	false	Enabling this flag will log out the current request.
Fields string fields		Comma-separated list of fields from the Knowledge [kb_knowledge] table to show details in results.	active,sys_id
Instance URL string / Required instanceUrlInput		The URL of the specific ServiceNow instance to use for API requests	https://instance.service-now.com
Knowledge Base Sys ID's string kb		Comma-separated list of knowledge base sys_ids from the Knowledge Bases [kb_knowledge_base] table to restrict results to.	a7e8a78bff0221009b20ffffffffff17,a7e8a78bff0221009b20ffffffffff18
Language string language		List of comma-separated languages in two-letter ISO 639-1 language code format to restrict results to. Alternatively type 'all' to search in all valid installed languages on an instance.	en
Limit string limit		Maximum number of records to return. Unusually large limit values can impact system performance. For requests that exceed this number of records, use the Offset input to paginate record retrieval.	100
Offset string offset		Starting record index for which to begin retrieving records. Use this value to paginate record retrieval. This functionality enables the retrieval of all records, regardless of the number of records, in small manageable chunks. For example, the first time this endpoint is called, offset is set to '0'.	0

List Table Records

Lists records in the specified table | key: listTableRecords

Input	Default	Notes	Example
API Version string / Required apiVersionInput		The version of the ServiceNow API to use	v2
Connection connection / Required connection
Debug Request boolean debug	false	Enabling this flag will log out the current request.
Instance URL string / Required instanceUrlInput		The URL of the specific ServiceNow instance to use for API requests	https://instance.service-now.com
Sysparm Limit string sysparmLimit		Max number of records to return. Large values can impact performance. For pagination with large data sets include the Sysparm Offset	100
Sysparm Offset string sysparmOffset		Starting record index for which to begin retrieving records. This functionality enables the retrieval of all records, regardless of the number of records, in small manageable chunks. For example, the first time you call this endpoint, sysparm_offset is set to '0'. To simply page through all available records, use sysparm_offset=sysparm_offset+sysparm_limit, until you reach the end of all records.	0
Sysparm Query string sysparmQuery		Encoded query used to filter the result set. Syntax: sysparm_query=<col_name><operator><value>.	active=true^ORDERBYnumber^ORDERBYDESCcategory
Table string / Required tableNameInput		The name of the ServiceNow table in which to create a record	incident

List Tables

Retrieve a list of all tables | key: listTables

Input	Default	Notes	Example
Connection connection / Required connection
Debug Request boolean debug	false	Enabling this flag will log out the current request.
Instance URL string / Required instanceUrlInput		The URL of the specific ServiceNow instance to use for API requests	https://instance.service-now.com
Sysparm Fields string sysparmFields		Comma-separated list of fields to return. If not specified, all fields are returned.	sys_id,label
Sysparm Limit string sysparmLimit		Max number of records to return. Large values can impact performance. For pagination with large data sets include the Sysparm Offset	100
Sysparm Offset string sysparmOffset		Starting record index for which to begin retrieving records. This functionality enables the retrieval of all records, regardless of the number of records, in small manageable chunks. For example, the first time you call this endpoint, sysparm_offset is set to '0'. To simply page through all available records, use sysparm_offset=sysparm_offset+sysparm_limit, until you reach the end of all records.	0
Sysparm Query string sysparmQuery		Encoded query used to filter the result set. Syntax: sysparm_query=<col_name><operator><value>.	active=true^ORDERBYnumber^ORDERBYDESCcategory

List Users

Gets a list of all Users | key: listUsers

Input	Default	Notes	Example
API Version string / Required apiVersionInput		The version of the ServiceNow API to use	v2
Connection connection / Required connection
Debug Request boolean debug	false	Enabling this flag will log out the current request.
Instance URL string / Required instanceUrlInput		The URL of the specific ServiceNow instance to use for API requests	https://instance.service-now.com
Sysparm Limit string sysparmLimit		Max number of records to return. Large values can impact performance. For pagination with large data sets include the Sysparm Offset	100
Sysparm Offset string sysparmOffset		Starting record index for which to begin retrieving records. This functionality enables the retrieval of all records, regardless of the number of records, in small manageable chunks. For example, the first time you call this endpoint, sysparm_offset is set to '0'. To simply page through all available records, use sysparm_offset=sysparm_offset+sysparm_limit, until you reach the end of all records.	0
Sysparm Query string sysparmQuery		Encoded query used to filter the result set. Syntax: sysparm_query=<col_name><operator><value>.	active=true^ORDERBYnumber^ORDERBYDESCcategory

Multipart Upload Attachment

Uploads a multipart file attachment. | key: multipartUploadAttachment

Input	Default	Notes	Example
API Version string / Required apiVersionInput		The version of the ServiceNow API to use	v2
Connection connection / Required connection
Debug Request boolean debug	false	Enabling this flag will log out the current request.
File string / Required file		The file to attach to the record.
File Name string / Required fileName		Name to give the attachment.	issue_screenshot
Instance URL string / Required instanceUrlInput		The URL of the specific ServiceNow instance to use for API requests	https://instance.service-now.com
Sys ID string / Required sysId		Sys_id of the record on the specified table to which you want to attach the file.	d71f7935c0a8016700802b64c67c11c6
Table string / Required tableNameInput		Name of the table to which you want to attach the file.	incident

{
  "data": {
    "result": {
      "table_sys_id": "d71f7935c0a8016700802b64c67c11c6",
      "size_bytes": "36597",
      "download_link": "https://instance.service-now.com/api/now/attachment/994adbc64f511200adf9f8e18110c796/file",
      "sys_updated_on": "2016-02-02 14:00:21",
      "sys_id": "994adbc64f511200adf9f8e18110c796",
      "image_height": "",
      "sys_created_on": "2016-02-02 14:00:21",
      "file_name": "banner-CS0001345_v1_1.jpeg",
      "sys_created_by": "admin",
      "compressed": "true",
      "average_image_color": "",
      "sys_updated_by": "admin",
      "sys_tags": "",
      "table_name": "incident",
      "image_width": "",
      "sys_mod_count": "0",
      "content_type": "image/jpeg",
      "size_compressed": "25130"
    }
  }
}

Raw Request

Send raw HTTP request to ServiceNow | key: rawRequest

Input	Default	Notes	Example
API Version string / Required apiVersionInput		The version of the ServiceNow API to use	v2
Connection connection / Required connection
Data string data		The HTTP body payload to send to the URL.	{"exampleKey": "Example Data"}
Debug Request boolean debugRequest	false	Enabling this flag will log out the current request.
File Data string Key Value List fileData		File Data to be sent as a multipart form upload.	[{key: "example.txt", value: "My File Contents"}]
File Data File Names string Key Value List fileDataFileNames		File names to apply to the file data inputs. Keys must match the file data keys above.
Form Data string Key Value List formData		The Form Data to be sent as a multipart form upload.	[{"key": "Example Key", "value": new Buffer("Hello World")}]
Header string Key Value List headers		A list of headers to send with the request.	User-Agent: curl/7.64.1
Instance URL string / Required instanceUrlInput		The URL of the specific ServiceNow instance to use for API requests	https://instance.service-now.com
Max Retry Count string maxRetries	0	The maximum number of retries to attempt. Specify 0 for no retries.
Method string / Required method		The HTTP method to use.
Query Parameter string Key Value List queryParams		A list of query parameters to send with the request. This is the portion at the end of the URL similar to ?key1=value1&key2=value2.
Response Type string / Required responseType	json	The type of data you expect in the response. You can request json, text, or binary data.
Retry On All Errors boolean retryAllErrors	false	If true, retries on all erroneous responses regardless of type. This is helpful when retrying after HTTP 429 or other 3xx or 4xx errors. Otherwise, only retries on HTTP 5xx and network errors.
Retry Delay (ms) string retryDelayMS	0	The delay in milliseconds between retries. This is used when 'Use Exponential Backoff' is disabled.
Sys ID string sysId		The Sys ID of the record being queried	d71f7935c0a8016700802b64c67c11c6
Table string / Required tableNameInput		The name of the ServiceNow table in which to create a record	incident
Timeout string timeout		The maximum time that a client will await a response to its request	2000
Use Exponential Backoff boolean useExponentialBackoff	false	Specifies whether to use a pre-defined exponential backoff strategy for retries. When enabled, 'Retry Delay (ms)' is ignored.

Update Incident

Updates an Incident with the specified field names and values | key: updateIncident

Input	Default	Notes	Example
API Version string / Required apiVersionInput		The version of the ServiceNow API to use	v2
Connection connection / Required connection
Debug Request boolean debug	false	Enabling this flag will log out the current request.
Values string / Required Key Value List fieldValuesInput		The names of the fields and their values to use when creating a record
Instance URL string / Required instanceUrlInput		The URL of the specific ServiceNow instance to use for API requests	https://instance.service-now.com
Sys ID string / Required sysId		The Sys ID of the record being queried	d71f7935c0a8016700802b64c67c11c6

Update Table Record

Updates a record in the specified table with the specified field names and values | key: updateTableRecord

Input	Default	Notes	Example
API Version string / Required apiVersionInput		The version of the ServiceNow API to use	v2
Connection connection / Required connection
Debug Request boolean debug	false	Enabling this flag will log out the current request.
Values string / Required Key Value List fieldValuesInput		The names of the fields and their values to use when creating a record
Instance URL string / Required instanceUrlInput		The URL of the specific ServiceNow instance to use for API requests	https://instance.service-now.com
Sys ID string / Required sysId		The Sys ID of the record being queried	d71f7935c0a8016700802b64c67c11c6
Table string / Required tableNameInput		The name of the ServiceNow table in which to create a record	incident

Update User

Updates a User with the specified field names and values | key: updateUser

Input	Default	Notes	Example
API Version string / Required apiVersionInput		The version of the ServiceNow API to use	v2
Connection connection / Required connection
Debug Request boolean debug	false	Enabling this flag will log out the current request.
Email string email		The Email of the User
Values string Key Value List fieldValuesInputNonRequired		The names of the fields and their values to use when creating a record
First Name string firstName		The User's First Name
Instance URL string / Required instanceUrlInput		The URL of the specific ServiceNow instance to use for API requests	https://instance.service-now.com
Last Name string lastName		The User's Last Name
Sys ID string / Required sysId		The Sys ID of the record being queried	d71f7935c0a8016700802b64c67c11c6
User Id string userName		The Username of the User

Upload Attachment

Uploads a specified binary file as an attachment to a specified record. | key: uploadAttachment

Input	Default	Notes	Example
API Version string / Required apiVersionInput		The version of the ServiceNow API to use	v2
Connection connection / Required connection
Debug Request boolean debug	false	Enabling this flag will log out the current request.
File string / Required file		The file to attach to the record.
File Name string / Required fileName		Name to give the attachment.	issue_screenshot
Instance URL string / Required instanceUrlInput		The URL of the specific ServiceNow instance to use for API requests	https://instance.service-now.com
Sys ID string / Required sysId		Sys_id of the record in the table specified in table_name that you want to attach the file to.	d71f7935c0a8016700802b64c67c11c6
Table string / Required tableNameInput		Name of the table to attach the file to.	incident

{
  "data": {
    "result": {
      "average_image_color": "String",
      "compressed": "String",
      "content_type": "String",
      "created_by_name": "String",
      "download_link": "String",
      "file_name": "String",
      "image_height": "String",
      "image_width": "String",
      "size_bytes": "String",
      "size_compressed": "String",
      "sys_created_by": "String",
      "sys_created_on": "String",
      "sys_id": "String",
      "sys_mod_count": "String",
      "sys_tags": "String",
      "sys_updated_by": "String",
      "sys_updated_on": "String",
      "table_name": "String",
      "table_sys_id": "String",
      "updated_by_name": "String"
    }
  }
}

Create records and incidents within ServiceNow

Description​

Connections​

OAuth 2.0 Authorization Code​

Basic Username/Password​

Data Sources​

Select Table​

Actions​

Create Incident​

Create Table Record​

Create User​

Delete Attachment​

Delete Incident​

Delete Table Record​

Delete User​

Get Attachment​

Get Attachment File​

Get Incident​

Get Knowledge Article​

Get Knowledge Article Attachment​

Get Table Record​

Get User by Id​

Get User by Username​

List Attachments​

List Featured Knowledge Articles​

List Incidents​

List Knowledge Articles​

List Most Viewed Knowledge Articles​

List Table Records​

List Tables​

List Users​

Multipart Upload Attachment​

Raw Request​

Update Incident​

Update Table Record​

Update User​

Upload Attachment​