ServiceNow (2026-09-17)
Expanded the New and Updated Records polling trigger and restructured action inputs into structured objects:
- Updated list actions (List Attachments, List Configuration Items, List Incidents, List Tables, List Table Records, List Users, List Knowledge Articles, List Featured Knowledge Articles, List Most Viewed Knowledge Articles) to group their page size and offset inputs into Pagination; Fetch All stays a top-level toggle
- Updated knowledge list actions (List Knowledge Articles, List Featured Knowledge Articles, List Most Viewed Knowledge Articles) to group their optional query controls into Filters
- Updated Create User and Update User to group their name and email inputs into Name & Contact Information
- Added inline action calling support to 34 actions for improved example output during configuration
- Added opt-in batching to the New and Updated Records trigger, dispatching each changed record individually or in configured batches so large backlogs drain in one recurrence; enabling it changes the shape a downstream step receives
- Added an optional Look-back Date input for performing an initial sync of records. The initial sync backfills every record modified on or after the specified date, seeding each once and ignoring the trigger's visibility filters; later recurrences are unaffected. Leave it empty to start from the first recurrence with no backfill