ServiceDesk Plus (2026-10-20)
Added batching to the New Records trigger; enabling it changes the shape a downstream step receives
Changelog
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ServiceDesk Plus is a comprehensive service desk software that offers a suite of IT Service management, IT asset management, CBDM, and more.
View All TagsAdded batching to the New Records trigger; enabling it changes the shape a downstream step receives
Restructured action inputs into structured objects for an improved user experience.
Applied automated security patches and code formatting updates
Updated spectral version
Added New Records polling trigger that checks for new requests, problems, or assets in ServiceDesk Plus on a configured schedule, using ID-based change detection
Various modernizations and documentation updates
Improved input field documentation with formatted URL links for better readability
Removed the Debug Request input from all action inputs. Debug logging is now controlled internally and no longer appears as a configurable field in actions.
The Token URL has been made as an editable field on the OAuth 2.0 connection.