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Connectors Changelog

Keep track of updates and enhancements to our connectors.

3 posts tagged with "Jira Service Management"

Interact with the Jira Service Management API to manage service requests, issues, request types, queues, and approvals.

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Jira Service Management (2026-09-01)

Restructured action inputs into structured objects for an improved user experience.

  • Service desk list actions (List Requests, List Comments, List Approvals, List Transitions, List SLA Information, List Customers, List Organizations, List Organization Users, List Service Desk Organizations, List Queues, List Queue Issues, List Request Types, and List Service Desks) group their start-index and page-size inputs into Pagination
  • Operations and Assets actions (List Ops Alerts, List Ops Schedules, List Asset Schemas, and Search Asset Objects) group their offset and page-size inputs into Pagination; across both sets, Fetch All stays a top-level toggle
  • Create Integration Alert groups its optional responder, visibility, tagging, and alert-metadata inputs into Additional Fields, leaving Message, Alias, and Description as top-level inputs

Jira Service Management (2026-05-13)

Added JSM Operations and Assets / CMDB support:

  • Added Integration Events actions — Create Integration Alert, Acknowledge Integration Alert, Close Integration Alert, Add Integration Alert Note, and Get Integration Alert Request — backed by a new GenieKey API key connection for the Atlassian Ops integration ingestion API.
  • Added Ops Alerts actions — List Ops Alerts, Get Ops Alert, Create Ops Alert, Delete Ops Alert, Acknowledge Ops Alert, Close Ops Alert, and Snooze Ops Alert — for the JSM Operations REST API.
  • Added Ops Schedules actions — List Ops Schedules, Get Ops Schedule, and Get Ops On-Call — plus a Select Ops Schedule data source.
  • Added Assets / CMDB Objects actions — Search Asset Objects, Get Asset Object, Create Asset Object, Update Asset Object, and Delete Asset Object — and Schemas actions — List Asset Schemas, Get Asset Schema, and List Schema Object Types — plus Select Asset Schema and Select Asset Object Type data sources.
  • Expanded the OAuth 2.0 connection's default scopes to cover Ops Management (read/write/delete:ops-alert, read/write/delete:ops-config) and Assets/CMDB (read/write/delete:cmdb-object, cmdb-schema, cmdb-type, and read:cmdb-attribute).
  • Added shared cloudId resolution and pagination helpers for the JSM Ops (offset/size with links.next) and Assets (startAt/maxResults/isLast) response envelopes.
  • On New Request Trigger — triggers on new service requests in a service desk
  • On New Ops Alert Trigger — triggers on new alerts in JSM Operations

Jira Service Management (2026-04-30)

Initial release of Jira Service Management component with support for OAuth 2.0 and Basic Authentication, service request management, organizations, customers, request types, queues, webhook triggers, service desk ↔ customer and organization associations, organization properties, portal-only customer management, and dynamic data source dropdowns