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Changelog

Connectors Changelog

Zendesk (2026-09-25)

Expanded the New and Updated Tickets trigger and the Create Webhook event list, corrected several defects in published actions, and restructured action inputs into structured objects:

  • Added an optional Look-back Date input to the New and Updated Tickets trigger for performing an initial sync. The initial sync begins on the first recurrence and backfills every ticket created or updated on or after the specified date, seeding each ticket once and ignoring the visibility filters. Leave it empty to start from the first recurrence with no backfill
  • Added opt-in batching to the New and Updated Tickets trigger, dispatching changed tickets individually or in configured batches and draining a large backlog within one recurrence instead of one window per recurrence; enabling it changes the shape a downstream step receives
  • Added the ticket event types to Events on Create Webhook, which previously offered only the organization and user events, so a webhook can subscribe directly to ticket events
  • Fixed Ticket Type and Ticket Priority selections being silently discarded on Create Ticket and Update Ticket
  • Fixed List Article Subscriptions returning a not-found error, and the filters on Search Articles and List Articles being ignored
  • Fixed list actions with Fetch All enabled returning partial results as if they were complete
  • Fixed the New and Updated Tickets trigger returning no tickets on its first recurrence and silently skipping changed tickets on later recurrences, including any ticket changed in the minute before a recurrence ran
  • Fixed unset optional inputs reaching Zendesk as empty values rather than being omitted on Create Article, Create Category, Create Section, and Create Post, where an unset Position pinned the new record to the top of its list, an unset Body or Section Description was saved as empty text, and leaving Content Tag IDs empty sent an empty list; also fixed the Article ID, Section ID, and Category ID dropdowns rendering empty on eight actions that carried no Locale, which now offer an optional Locale that populates the dropdown
  • Updated the search and list actions to group related inputs: Unified Search, List Articles, List Posts, List Topics, List Article Subscriptions, List Post Subscriptions, List Section Subscriptions, and List Topic Subscriptions group their cursor and page-size inputs into Pagination, with Fetch All, where present, staying a top-level toggle; Search Articles and Search Posts group their date inputs into Date Range Filters and their remaining query controls into Filters; and List Articles and List Sections group their sorting and scoping inputs into Filters
  • Updated the user, ticket, article, and post write actions to group related inputs: Create User and Update User into Account Settings and Profile Details, with Update User also grouping its name, email, and phone inputs into Name & Contact Information; Create Ticket and Update Ticket into Classification; Update Article into Assignment IDs and Display Options; and Update Post into Moderation Flags
  • Added inline action calling support to 68 actions for improved example output during configuration
  • Added output schemas to 68 actions for improved field mapping during configuration