Freshservice (2026-09-17)

Added ITAM asset and device management, expanded the New and Updated Tickets trigger, and deprecated the classic asset actions:

Added ten actions for managing IT asset inventory: Create or Update Asset (ITAM), Get Asset (ITAM), List Assets (ITAM), Update Asset (ITAM), Delete Asset (ITAM), Create or Update Device (ITAM), Get Device (ITAM), List Devices (ITAM), Update Device (ITAM), and Delete Device (ITAM)
Added the Select Asset (ITAM) and Select Device (ITAM) inline data sources for selecting an asset or device from a dropdown
Updated the seven classic asset actions and the Select Asset data source to show (Deprecated) in their labels; they continue to work as before, and new flows should use the ITAM actions instead
Added opt-in batching to the New and Updated Tickets trigger, dispatching each changed ticket individually or in configured batches; enabling it changes the shape a downstream step receives
Added an optional Look-back Date input to the New and Updated Tickets trigger for performing an initial sync of tickets. The initial sync begins on the first recurrence and backfills every ticket updated on or after that date, seeding each once and applying the same record filters every later recurrence applies; leave it empty to sync the last seven days
Updated the New and Updated Tickets trigger to work through a large backlog one page at a time rather than loading every page in a single execution
Updated Create Asset (Deprecated) and Create Software to group their optional inputs into an Additional Fields object
Fixed the Select Software data source, whose dropdown was always empty regardless of how many applications the account had
Fixed Get Workspace, which answered a blank Workspace ID with an API not-found error instead of reporting the missing value; Workspace ID is now required
Added output schemas across all actions for improved field mapping during configuration
Added inline action calling support to 10 actions for improved example output during configuration