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ServiceDesk Plus (2026-07-20)

Restructured action inputs into structured objects for an improved user experience.

  • List actions (List Problems, List Problem Notes, List Problem Tasks, List Requests, List Request Tasks, List Assets, List Configuration Items, List Products, List Product Types) group their paging inputs into Pagination; Fetch All stays a top-level toggle
  • Create Problem and Update Problem group their problem-time inputs into Problem Times
  • Create Problem Task and Update Problem Task group their effort inputs into Estimated Effort
  • Create Product and Update Product group their product-spec inputs into Product Details
  • Create Asset and Update Asset group their Asset Tag, State History Comments, and Bar Code inputs into Additional Fields