Freshservice (2026-07-17)

Restructured action inputs into structured objects for an improved user experience

List actions (List Agents, List Requesters, List Tickets, List Problems, List Assets, and List Workspaces) group their pagination inputs into a Pagination object; Fetch All stays a top-level toggle
Create Requester and Update Requester group their contact-channel inputs, including Address, into Contact Information
Update Requester groups Primary Email into Contact Information; First Name and Last Name stay flat, as two fields don't meet the grouping floor
Create Agent groups Work Phone Number, Mobile Phone Number, and Address into a new Contact Information object
Create Problem and Update Problem group their category inputs into Categorization
Update Asset groups Name, Asset Tag, Impact, Usage Type, and Description into an Additional Fields object
Update Software groups Name, Description, Application Type, Status, Notes, Category, and Source into an Additional Fields object
Update Problem groups Subject, Email, Description, Due By, Priority, Status, and Impact into an Additional Fields object
Update Agent groups Email, Address, Occasional, Signature, and Can See All Tickets From Associated Departments into an Additional Fields object
Update Ticket groups Priority, Status, Source, and Bypass Mandatory into an Additional Fields object